Hybrid Outbound Vacation Packages Sales Pro

Holiday Inn Club Vacations Incorporated; Orlando, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Holiday Inn Club Vacations Incorporated in Orlando, FL is seeking an Activations Agent to provide guests with information on vacation packages and to deliver exceptional service. You will assist with reservations, determine package eligibility, and promote upgrades to boost revenue and guest engagement.

The role requires outbound calls, tailoring recommendations to guest needs, and clear communication of accommodations, tours, promotions, and package details.

Qualifications

• Must have outbound sales experience
• Must possess basic computer skills
• Strong organizational skills and the ability to navigate online resources while assisting guests by phone
• Must have excellent customer service skills, written and verbal communication skills

Responsibilities

• Provide exceptional customer service by assisting guests with vacation package information, answering questions, and resolving concerns
• Conduct outbound calls for guest follow-up and engagement
• Create excitement for vacation experiences by recommending activities and tailoring solutions to guest needs
• Book reservations and ensure accurate communication of accommodations, tour presentations, promotions, and package details
• The incumbent is expected to perform other duties necessary for the effective operation of the department

Skills

Outbound sales experience

Basic computer skills

Strong organizational skills

Communication skills (written & verbal

Education

High school diploma or GED

Job description

Holiday Inn Club Vacations Incorporated in Orlando, FL is seeking an Activations Agent to provide guests with information on vacation packages and to deliver exceptional service. You will assist with reservations, determine package eligibility, and promote upgrades to boost revenue and guest engagement.

The role requires outbound calls, tailoring recommendations to guest needs, and clear communication of accommodations, tours, promotions, and package details.