Global Operations Analytics Leader (Hybrid)

Enova International; Chicago (IL); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

PTO & holidays

Sabbatical program

Summer hours

Paid parental leave

DEI groups

Employee recognition program

Charitable matching

Job summary

Enova International is seeking a Manager, Global Operations Analytics to lead a growing analytics function for its contact center operations. This hybrid role blends strategic direction with hands-on work, coaching analysts, prioritizing requests, and delivering executive-level insights across consumer and small-business brands.

The role demands 5+ years in analytics with leadership experience, strong SQL/Snowflake capabilities, and a track record in KPI-driven operations.

Qualifications

• 5+ years in a business or operations analytics function, including 2+ years managing or leading analysts.
• Ability to run rigorous, hands-on analysis while managing priorities and stakeholder relationships.
• Experience building or improving analytical processes, standards, or team operating models.
• Strong working knowledge of contact center metrics and KPI frameworks.
• Hands-on experience using AI tools in an analytical workflow.
• Proficiency with advanced Excel or Google Sheets, SQL, and/or a cloud data platform such as Snowflake.
• Clear, confident written and verbal communication with senior leaders.

Responsibilities

• Lead analytical work across the contact center, providing direction, coaching, and quality oversight to analysts, with direct management and hiring responsibility as the function is built out.
• Own intake, prioritization, and capacity for analytical requests across the operation, and set clear service expectations with leadership.
• Stay hands-on with cross-functional analyses, executive-level insight packages, and evaluations of strategic initiatives and pilots.
• Build repeatable frameworks and templates, automate recurring analysis, and champion responsible AI-assisted analytical workflows.
• Partner with reporting and technology teams to close gaps in data access and tooling (MicroStrategy, Genesys, CallMiner, Snowflake).
• Work with Compliance to ensure regulatory considerations (TCPA, FCRA, FDCPA) are reflected in analysis, and elevate patterns that may indicate systemic or regulatory exposure.

Skills

People management

Analytical mindset

Stakeholder management

Excel proficiency

Communication with leadership

Tools

SQL

Snowflake

Excel/Google Sheets

Job description

Enova International is seeking a Manager, Global Operations Analytics to lead a growing analytics function for its contact center operations. This hybrid role blends strategic direction with hands-on work, coaching analysts, prioritizing requests, and delivering executive-level insights across consumer and small-business brands.

The role demands 5+ years in analytics with leadership experience, strong SQL/Snowflake capabilities, and a track record in KPI-driven operations.