Order Management Specialist

Hewlett Packard Enterprise Development LP; Andover (MA); Hybrid; USD 45,000 - 62,000; Full time

Job summary

Hewlett Packard Enterprise Development LP, based in Massachusetts, seeks an Order Management Specialist to ensure accurate, timely order processing and to coordinate with Sales, Purchasing, Shipping, Production and Finance. The role emphasizes Dynamics 365 proficiency and strong communication to handle escalations and exceptions.

This position is designed as hybrid, with an expectation to work from an HPE office about 2 days per week and to deliver excellent fulfillment and post-sale support to

Qualifications

• 2+ years in order management, customer service, or operations.
• Experience in technology/equipment sales or distribution preferred.
• Proficiency with D365 and SharePoint; strong Excel skills.
• Knowledge of order-to-cash processes, RMAs, SOWs, and service order workflows.
• Experience coordinating with Purchasing, Production, Shipping, and Finance.

Responsibilities

• Manage new customer setup and onboarding.
• Validate order creation and update order details.
• Perform compliance and credit checks; store docs.
• Coordinate with Purchasing for end-user and licensing info.
• Communicate order status with teams and customers.
• Interface with Customers daily to provide order status and ship dates.
• Interface with Shipping to obtain quotes and release shipments.
• Process payments for orders and ensure secure handling of payment information.
• Deliver packing slips and tracking details to customers.
• Manage escalations and exceptions to ensure seamless experience.
• Assist in managing customer return requests.
• Support invoice generation, credits, and adjustments.
• Maintain tax exemption records.
• Maintain documentation of order activities.

Skills

Order management

Customer service

Cross-functional collaboration

Attention to detail

Tools

Microsoft Dynamics 365 (D365)

SharePoint

Excel

Job description

Order Management Specialist This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

We are seeking a detail-oriented Order Management Specialist to join our retail operations team. The ideal candidate will ensure accurate, timely order processing and coordinate with internal teams (Sales, Purchasing, Shipping, Production, Finance) and customers to drive excellent fulfillment and post-sale support. This role requires strong systems experience (Dynamics 365), excellent communication, and the ability to manage escalations and exceptions.

Key Responsibilities

• Manage new customer setup and onboarding processes.
• Validate order creation and update or correct order details as needed.
• Perform compliance and credit checks, ensuring required documentation is stored per record retention policies.
• Coordinate with Purchasing to provide end-user and licensing information as required.
• Communicate order status with Technology Renewal Center to deliver to Sales and Customers.
• Interface with Customers daily to provide order status, expected ship dates, and troubleshoot any issues during order lifecycle or post sale.
• Interface with Shipping to obtain quotes, release shipments, and track order progress.
• Process credit card payments for orders when required and ensure secure handling of payment information.
• Deliver packing slips, serial numbers, and other shipment documents to customers; send tracking and serial number details promptly.
• Manage escalations and exceptions throughout order lifecycle to ensure a seamless customer experience.
• Assist in managing customer return requests.
• Support invoice generation, customer credits, and invoice adjustments.
• Maintain and update customer tax exemption records.
• Maintain accurate records and documentation of order activities, changes, and communications.

Qualifications

• 2+ years of order management, customer service, or operations experience; experience in technology/equipment sales or distribution highly preferred.
• Proficiency with Microsoft Dynamics 365 (D365) and SharePoint; strong Excel skills.
• Knowledge of order-to-cash processes, RMAs, SOWs, and service order workflows.
• Experience coordinating with Purchasing, Production floor, Shipping/Logistics, and Finance.

What We Can Offer You

Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let’s Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #unitedstates #hpefs, #manufacturing

Job: Services

Job Level: Entry

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. - United States of America: Hourly Salary USD 33.03 - 44.86 in Massachusetts The listed salary range reflects base salary. Variable incentives may also be offered.

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Equal Employment Opportunity is the Law. Equal Employment Opportunity is the Law - Supplement E-Verify (US & PR only).

HPE EEO Protected Veteran / Individual with Disabilities

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

HPE is an E-Verify employer

HPE is an E-Verify employer.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Disclosure of Sensitive Personal Data

Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.