Hybrid Ops Training Facilitator — Life & Annuities

Pacific Life; Nebraska; Hybrid; USD 66,000 - 81,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

Parental Leave

401k match

Job summary

Pacific Life is hiring an Operations Training Facilitator to deliver onboarding and classroom training for Life and Annuity processes. Roles include coordinating new-hire onboarding across Production and Customer Service, and collaborating with Technology and Operations to ensure access and tools.

Responsibilities include facilitating virtual trainings, tracking learner progress, maintaining calendars, and updating content with feedback.

Qualifications

• 2–3 years of Annuities or Life Operations experience and training peers; a 4-year degree or equivalent.
• Comfort with Microsoft 365 tools (Teams, PowerPoint, OneNote) and learning management systems.
• Excellent communication, facilitation and organizational skills with detail orientation.
• Ability to present to stakeholders at all levels and address classroom challenges.
• Collaborative, coachable, growth-minded approach and customer-service orientation.
• FINRA Series 6 registration within 3 months of hire (required).

Responsibilities

• Coordinate onboarding for Production and Customer Service as liaison between Technology and Operations.
• Facilitate engaging virtual classroom training for Annuity or Life products, adapt for adult learners.
• Gauge learner progress and share performance, attendance, and engagement with leaders.
• Maintain training calendar/records and prep materials; ensure participant access before classes.
• Update content using feedback and audits in partnership with Instructional Designers.

Skills

Annuities experience

Facilitation/training

MS 365 proficiency

Communication skills

Presentation to stakeholders

Growth mindset

FINRA Series 6 ready

Education

4-year college degree

Tools

Learning Management Systems

Teams

PowerPoint

OneNote

Job description

Pacific Life is hiring an Operations Training Facilitator to deliver onboarding and classroom training for Life and Annuity processes. Roles include coordinating new-hire onboarding across Production and Customer Service, and collaborating with Technology and Operations to ensure access and tools.

Responsibilities include facilitating virtual trainings, tracking learner progress, maintaining calendars, and updating content with feedback.