Hybrid Ops Support Analyst II

Citi; New York (NY); Hybrid; USD 4,700 - 6,800; Full time

Job summary

Citi is seeking an Ops Sup Analyst 2 for its Hybrid Pune location. The role focuses on providing operations support, including record maintenance, account updates, imaging and onboarding activities in coordination with the Core Team.

The candidate should have 0-2 years of experience, be proficient in MS Office, and demonstrate strong communication, organization and problem-solving skills. The position requires a Bachelor’s degree and offers hybrid work arrangements.

Qualifications

• Proficient in Microsoft Office.
• Ability to work under pressure and manage deadlines or unexpected changes.
• Self-motivated and detail oriented.
• Proven organization and time management skills.
• Demonstrated problem-solving and decision-making skills.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Update help content used by Knowledge Hub end users to service client inquiries, as needed.
• Execute work assigned, including annual review certification and change requests.
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval.
• Conduct needs assessment and update content or develop content related solutions according to business requirements.
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes.
• Monitor work progression ensuring completion of assignments by requested due date.
• Ensure consistent application of team process controls.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Microsoft Office

Education

Bachelor’s degree/University degree

Job description

Citi is seeking an Ops Sup Analyst 2 for its Hybrid Pune location. The role focuses on providing operations support, including record maintenance, account updates, imaging and onboarding activities in coordination with the Core Team.

The candidate should have 0-2 years of experience, be proficient in MS Office, and demonstrate strong communication, organization and problem-solving skills. The position requires a Bachelor’s degree and offers hybrid work arrangements.