Hybrid Ops Analyst: Data Science & AI Innovation

Global Sports Jobs Limited; New York (NY); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Telemedicine

Paid vacation

Paid holidays

Paid sick time

Parental leave

Educational assistance

Job summary

Creative Artists Agency (CAA) is seeking a Business Operations Analyst, Data Science & Innovation to support the Brand Consulting team and operate across AI applications and day-to-day operations. The role blends hands-on workflow support with operational governance, analytics, and vendor administration in a hybrid New York setting.

Ideal candidates hold a bachelor’s in Marketing/Business, 2–3 years of analyst or product-support experience, and familiarity with AI tools and MS Office.

Qualifications

• Bachelor's degree in Marketing, Business, Communications or a similar discipline.
• 2-3 years of relevant experience in an analyst, coordinator or product-support role.
• Working knowledge of AI tools with a product-management mindset, comfortable gathering requirements, prioritising intake and coordinating across stakeholders.
• Strong organisational skills, able to hold several threads at once without letting any slip.
• Proficiency in Microsoft Office (Word, Excel, Outlook), with strong PowerPoint skills.
• Exceptional attention to detail and ability to manage multiple deadlines in a fast-paced environment.
• Strong verbal and written communication skills.
• Team-oriented and comfortable working cross-functionally.

Responsibilities

• Test, document and maintain agentic workflows and tooling on approved enterprise AI platforms, partnering with cross-functional teams to engineer, standardise and refine prompt patterns and templates.
• Oversee and scale the team's shared AI component library, establishing reusable architectural frameworks to accelerate build cycles and ensure consistency across new workflows.
• Facilitate the integration and deployment of proprietary AI systems and internal tooling to support account and functional teams across the organisation.
• Track and analyse live workflow metrics to identify performance drift, technical issues or usage decline, proactively mitigating risks to safeguard end-user experience.
• Coordinate with Insights & Analytics, Strategy and other functional teams to support the rollout and integration of AI applications across the business unit.
• Manage usage and spend tracking dashboards and help assemble the monthly reporting cadence to Finance.
• Oversee vendor portal administration, managing provisioning workflows, role-based access tiers and platform compliance across functional teams.
• Manage the intake process for new workflow requests, feeding the use case inventory and quarterly build slate.
• Drive daily operational continuity across the Business Operations function, coordinating departmental workflows, cross-functional stakeholder communication and meeting enablement to optimise team capacity.

Job description

Creative Artists Agency (CAA) is seeking a Business Operations Analyst, Data Science & Innovation to support the Brand Consulting team and operate across AI applications and day-to-day operations. The role blends hands-on workflow support with operational governance, analytics, and vendor administration in a hybrid New York setting.

Ideal candidates hold a bachelor’s in Marketing/Business, 2–3 years of analyst or product-support experience, and familiarity with AI tools and MS Office.