Hybrid Operations Specialist — Process & Data Excellence

College of American Pathologists (CAP); Chicago (IL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

College of American Pathologists (CAP) in the Greater Chicago Area offers a full-time hybrid role as Operational Specialist. You will support day-to-day operations, coordinate workflows, monitor performance, and help implement policies to ensure efficient service and accreditation standards.

You will work with cross-functional teams and CAP members, preparing reports and contributing to continuous improvement while maintaining strong quality and customer service in a collaborative environment.

Qualifications

• Strong analytical skills and data interpretation to support decisions.
• Effective communication across diverse teams and stakeholders.
• Experience in operations management, coordinating workflows and optimizing processes.
• Project management abilities including milestone tracking and cross-functional initiatives.
• Sales or customer service awareness to support member-facing activities.
• Hybrid work experience and ability to manage multiple priorities in a flexible environment.
• Proficiency with common office tools and collaboration platforms.

Responsibilities

• Coordinate workflows and monitor process performance.
• Assist with implementing operational policies and procedures.
• Analyze data and prepare reports to support timelines.
• Contribute to continuous improvement initiatives in operations.
• Collaborate with internal stakeholders to maintain CAP standards.

Skills

Analytical skills

Communication

Operations management

Project management

Customer service awareness

Hybrid work experience

Office tools

Education

Bachelor's degree in business

Healthcare administration

Operations-related degree or experience

Tools

Microsoft Office

Spreadsheets

Project tracking software

Job description

College of American Pathologists (CAP) in the Greater Chicago Area offers a full-time hybrid role as Operational Specialist. You will support day-to-day operations, coordinate workflows, monitor performance, and help implement policies to ensure efficient service and accreditation standards.

You will work with cross-functional teams and CAP members, preparing reports and contributing to continuous improvement while maintaining strong quality and customer service in a collaborative environment.