Hybrid Operations Support Coordinator – Mortgage Programs

Embrace Home Loans; Middletown (RI); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Embrace Home Loans is seeking an Operations Support professional in Middletown, RI, with experience in mortgage underwriting or loan processing. The role emphasizes updating eligibility materials, coordinating with processors and underwriters, and providing training support to staff.

Hybrid work requires at least 3 days in the office. The position sits in Credit Operations and reports to the VP of Operations Support, with a focus on staying current with HFA and investor program guidelines and

Qualifications

• College degree or equivalent experience.
• Prior mortgage industry experience, specifically underwriting or loan processing.
• Strong time management and organizational skills; detail oriented; analytical thinking.

Responsibilities

• Update and maintain job aids/checklists for loan program eligibility and document updates.
• Communicate with Processors, Underwriters, Loan Officers, Closers, and Operations teammates on program eligibility maintenance.
• Provide training information for staff and track annual retraining completions.
• Assist with annual renewal activities and support management on corporate projects.

Skills

Time management

Organizational skills

Analytical skills

Interpersonal skills

Problem solving

Education

College degree or equivalent experience

Tools

Microsoft Office Suite

Empower LOS

Job description

Embrace Home Loans is seeking an Operations Support professional in Middletown, RI, with experience in mortgage underwriting or loan processing. The role emphasizes updating eligibility materials, coordinating with processors and underwriters, and providing training support to staff.

Hybrid work requires at least 3 days in the office. The position sits in Credit Operations and reports to the VP of Operations Support, with a focus on staying current with HFA and investor program guidelines and