Hybrid Operations Manager — Lead & Optimize Teams

Independence; Philadelphia (Philadelphia County); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Independence is seeking a Manager Operations to lead a team of associates, develop operational strategies, and balance competing priorities in a fast-paced environment. The role supports multiple lines of business and requires clear, courageous leadership and collaborative problem-solving.

This position features a Hybrid work model with in-office and remote days in the Tri-State area. A bachelor's degree is preferred and candidates should have several years of management experience, with a

Qualifications

• Minimum 3 years managerial experience; 5–7 years if no degree.
• Bachelor's degree in business administration preferred.
• Strong knowledge of benefits and claims processing.

Responsibilities

• Achieves and maintains department standards and efficiency.
• Manages processes, measures non-conformance, and enforces policies.
• Interprets and communicates corporate and department policies.

Skills

Team leadership

Budget management

Policy compliance

Vendor coordination

Performance metrics

Customer service

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office

Job description

Independence is seeking a Manager Operations to lead a team of associates, develop operational strategies, and balance competing priorities in a fast-paced environment. The role supports multiple lines of business and requires clear, courageous leadership and collaborative problem-solving.

This position features a Hybrid work model with in-office and remote days in the Tri-State area. A bachelor's degree is preferred and candidates should have several years of management experience, with a