Hybrid Operations Lead, Student-Powered Agency

The University of North Carolina at Chapel Hill; North Carolina; Hybrid; USD 40,000 - 45,000; Full time

Job summary

The University of North Carolina at Chapel Hill is seeking an Operations Manager to coordinate day-to-day operations for Heelprint 542, a student-powered, faculty-led creative agency within the Hussman School of Journalism and Media.

You will oversee project schedules, staffing, budgets, and client engagements, ensuring timely delivery and professional standards while guiding student teams and building efficient processes.

Qualifications

• Experience managing projects, operations, or client accounts in a professional environment.
• Experience overseeing budgets, expenditures, purchasing, or payment processes.
• Experience supervising, training, or mentoring students, interns, or project teams.
• Experience developing or improving business processes, workflows, or operational systems.
• Experience coordinating events, outreach, marketing, or stakeholder engagement activities.

Responsibilities

• Coordinate day-to-day operations of Heelprint 542 and manage agency workflows.
• Oversee budgets, revenues, expenditures, and financial transactions with School and University offices.
• Assemble student project teams, assign workloads, monitor performance, and adjust staffing.
• Provide supervision and training to students and interns involved in client projects.

Skills

Project management

Operations experience

Client accounts management

Team supervision

Job description

The University of North Carolina at Chapel Hill is seeking an Operations Manager to coordinate day-to-day operations for Heelprint 542, a student-powered, faculty-led creative agency within the Hussman School of Journalism and Media.

You will oversee project schedules, staffing, budgets, and client engagements, ensuring timely delivery and professional standards while guiding student teams and building efficient processes.