Hybrid Operations Associate: Client Support & Docs

TEKsystems; United States; Hybrid; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

PTO/Vacation or Sick Leave

Job summary

TEKsystems in King of Prussia, PA is hiring an Operations Associate to support savers and plan sponsors via email and chat. You will process documentation, handle inquiries, and ensure accurate, compliant service delivery in a fast-paced environment.

The role emphasizes strong communication, problem-solving, and data accuracy, with a focus on customer satisfaction and collaboration across teams. This hybrid position offers a competitive pay range and benefits.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Strong customer service and communication skills.
• Excellent attention to detail and commitment to data accuracy.
• Strong problem-solving and critical-thinking abilities.
• Ability to work independently and collaboratively in a dynamic environment.
• Proficiency with Microsoft Office, CRM systems, and Google Workspace applications.

Responsibilities

• Provide exceptional support to savers and sponsors by responding to inquiries through email, chat, and other communication channels.
• Deliver timely, accurate, and empathetic resolutions to customer questions and concerns.
• Proactively identify and resolve issues while maintaining a high level of customer satisfaction.
• Communicate clearly and professionally, both verbally and in writing.
• Review and process inbound account documentation according to company policies and state regulations.
• Ensure all work is completed accurately, efficiently, and within established service standards.
• Research account information and provide accurate guidance based on program requirements and best practices.
• Maintain detailed and accurate records of client interactions and transactions.
• Partner with teammates and cross-functional departments to address client needs and improve operational processes.
• Participate in projects and initiatives designed to enhance customer engagement and service delivery.
• Provide valuable feedback to leadership and product teams on opportunities to improve processes, systems, and the client experience.
• Adapt quickly to changing priorities and evolving business needs.
• Handle confidential client information with the highest level of integrity and professionalism.
• Follow all company policies and security procedures to protect sensitive data from unauthorized access or disclosure.
• Escalate complex issues or concerns to management when appropriate.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Independent work

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

CRM systems

Google Workspace

Job description

TEKsystems in King of Prussia, PA is hiring an Operations Associate to support savers and plan sponsors via email and chat. You will process documentation, handle inquiries, and ensure accurate, compliant service delivery in a fast-paced environment.

The role emphasizes strong communication, problem-solving, and data accuracy, with a focus on customer satisfaction and collaboration across teams. This hybrid position offers a competitive pay range and benefits.