Operations Associate

TEKsystems; United States; Hybrid; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

PTO/Vacation or Sick Leave

Job summary

TEKsystems in King of Prussia, PA is hiring an Operations Associate to support savers and plan sponsors via email and chat. You will process documentation, handle inquiries, and ensure accurate, compliant service delivery in a fast-paced environment.

The role emphasizes strong communication, problem-solving, and data accuracy, with a focus on customer satisfaction and collaboration across teams. This hybrid position offers a competitive pay range and benefits.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Strong customer service and communication skills.
• Excellent attention to detail and commitment to data accuracy.
• Strong problem-solving and critical-thinking abilities.
• Ability to work independently and collaboratively in a dynamic environment.
• Proficiency with Microsoft Office, CRM systems, and Google Workspace applications.

Responsibilities

• Provide exceptional support to savers and sponsors by responding to inquiries through email, chat, and other communication channels.
• Deliver timely, accurate, and empathetic resolutions to customer questions and concerns.
• Proactively identify and resolve issues while maintaining a high level of customer satisfaction.
• Communicate clearly and professionally, both verbally and in writing.
• Review and process inbound account documentation according to company policies and state regulations.
• Ensure all work is completed accurately, efficiently, and within established service standards.
• Research account information and provide accurate guidance based on program requirements and best practices.
• Maintain detailed and accurate records of client interactions and transactions.
• Partner with teammates and cross-functional departments to address client needs and improve operational processes.
• Participate in projects and initiatives designed to enhance customer engagement and service delivery.
• Provide valuable feedback to leadership and product teams on opportunities to improve processes, systems, and the client experience.
• Adapt quickly to changing priorities and evolving business needs.
• Handle confidential client information with the highest level of integrity and professionalism.
• Follow all company policies and security procedures to protect sensitive data from unauthorized access or disclosure.
• Escalate complex issues or concerns to management when appropriate.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Independent work

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

CRM systems

Google Workspace

Job description

NOW HIRING IN KING OF PRUSSIA, PA!!

About the Role:

We are seeking a detail-oriented and customer-focused Operations Associate to support our savers and plan sponsors by processing account documentation, managing written inquiries, and delivering exceptional service through email and chat channels.

In this role, you will be a key contributor to the client experience, helping ensure requests are handled accurately, efficiently, and in compliance with company and state guidelines. The ideal candidate is a strong communicator who enjoys problem-solving, thrives in a fast-paced environment, and is committed to providing outstanding customer support.

What You'll Do

Client Support & Service Excellence

• Provide exceptional support to savers and sponsors by responding to inquiries through email, chat, and other communication channels.
• Deliver timely, accurate, and empathetic resolutions to customer questions and concerns.
• Proactively identify and resolve issues while maintaining a high level of customer satisfaction.
• Communicate clearly and professionally, both verbally and in writing.

Operations & Documentation Processing

• Review and process inbound account documentation according to company policies and state regulations.
• Ensure all work is completed accurately, efficiently, and within established service standards.
• Research account information and provide accurate guidance based on program requirements and best practices.
• Maintain detailed and accurate records of client interactions and transactions.

Collaboration & Continuous Improvement

• Partner with teammates and cross-functional departments to address client needs and improve operational processes.
• Participate in projects and initiatives designed to enhance customer engagement and service delivery.
• Provide valuable feedback to leadership and product teams on opportunities to improve processes, systems, and the client experience.
• Adapt quickly to changing priorities and evolving business needs.

Compliance & Data Protection

• Handle confidential client information with the highest level of integrity and professionalism.
• Follow all company policies and security procedures to protect sensitive data from unauthorized access or disclosure.
• Escalate complex issues or concerns to management when appropriate.

Qualifications

Required

• Bachelor's degree or equivalent professional experience.
• Strong customer service and communication skills.
• Excellent attention to detail and commitment to data accuracy.
• Strong problem-solving and critical-thinking abilities.
• Ability to work independently and collaboratively in a dynamic environment.
• Proficiency with Microsoft Office, CRM systems, and Google Workspace applications.

Preferred

• Experience in financial services, banking, investments, or retirement services.
• Advanced Microsoft Excel skills.
• Experience supporting customers in an operations

Job Type & Location

This is a Contract to Hire position based out of King of Prussia, PA.

Pay and Benefits

The pay range for this position is $24.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in King of Prussia,PA.

Application Deadline

This position is anticipated to close on Oct 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.