Insurance Operations Specialist — Hybrid

Piper Companies; North Carolina; Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k match

PTO

Sick leave

Paid Holidays

Job summary

Piper Companies in Durham, NC is seeking an Operations Associate with strong customer service and organizational skills for a hybrid role (3 days per week in the office).

You will process insurance policies, maintain client records, assist with renewals and cancellations, and prepare reports to support operational decisions. A bachelor's degree and proficiency in Microsoft Office are required.

Qualifications

• Bachelor's degree required.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide exceptional customer service to clients and stakeholders.
• Process and manage insurance policies and annuity contracts.
• Ensure accuracy and completeness of documentation.
• Assist with policy renewals, endorsements, and cancellations.
• Maintain and update client records in the database.
• Prepare reports and analyze data to support operational decisions.

Skills

Organizational skills

Time management

Customer service

Communication skills

Analytical thinking

Education

Bachelor's degree

Tools

Excel

Word

PowerPoint

Job description

Piper Companies in Durham, NC is seeking an Operations Associate with strong customer service and organizational skills for a hybrid role (3 days per week in the office).

You will process insurance policies, maintain client records, assist with renewals and cancellations, and prepare reports to support operational decisions. A bachelor's degree and proficiency in Microsoft Office are required.