Hybrid Customer Operations Associate

Piper Companies; Raleigh (NC); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Sick leave if required by law

Holidays

Job summary

Piper Companies is seeking an Operations Associate in the Raleigh-Durham area to provide excellent customer support while assisting teammates. This role requires in-office presence three days per week and hours 9 AM–6 PM, Monday–Friday.

The candidate should hold a Bachelor's degree, pass a call center simulation, and be proficient with Microsoft Office. This is a hybrid, customer-focused role with comprehensive benefits.

Qualifications

• Bachelor's degree required.
• Must pass call center simulation test.
• Intermediate PC skills including Microsoft Office.

Responsibilities

• Engage with customers to address service and claim needs.
• Maintain timely, professional communication via phone, email, chat, and text.
• Retain client knowledge of products and procedures.
• Collaborate with managers and teammates on projects.

Skills

Customer service

Communication

Teamwork

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Piper Companies is seeking an Operations Associate in the Raleigh-Durham area to provide excellent customer support while assisting teammates. This role requires in-office presence three days per week and hours 9 AM–6 PM, Monday–Friday.

The candidate should hold a Bachelor's degree, pass a call center simulation, and be proficient with Microsoft Office. This is a hybrid, customer-focused role with comprehensive benefits.