Hybrid Operations Analyst, Process & Data Insights

Massachusetts Financial Services Company; Boston (MA); Hybrid; USD 50,000 - 72,000; Full time

Benefits offered by this job

Education assistance

Retirement contributions

Tuition reimbursement

Wellness program

Paid parental/maternity leaves

Job summary

Massachusetts Financial Services Company (MFS) is seeking a Business Operations Analyst to support strategic initiatives in Operations and assist with Value Stream Mapping to optimize workflows within the department.

Under guidance from senior analysts, you will help document requirements, create process maps, and generate dashboards to enable data-driven decisions, while coordinating with IT, product owners and other teams. Hybrid work is supported.

Qualifications

• Bachelor's degree in Business Administration, Finance, Information Systems, Operations Management, or related field.
• 0-2+ years' relevant experience.
• Proficiency with Microsoft Office (Word, Excel and PowerPoint).
• Experience with process mapping tools (Visio, Lucidchart).
• Lean, Six Sigma, Agile, or BPM knowledge.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.

Responsibilities

• Support analysis of current business processes and workflows under senior team member direction, helping identify potential process gaps and improvement opportunities.
• Gather and document business requirements from stakeholders.
• Create process maps, workflows, technical requirements, and business documentation with guidance from senior analysts.
• Conduct data analysis and generate dashboards to support decision-making.
• Collaborate with cross-functional teams including operations, IT software architects and product owners.
• Coordinate logistics and documentation for meetings and workshops, supporting facilitation led by senior team members.
• Assist with coordinating and managing project timelines, deliverables and meetings as needed within MFS.
• Manage administrative tasks related to Operations service provider, including maintaining contact lists, updating documentation, and organizing contract files.
• Assist in tracking the performance or maturity model against key metrics to be organized for regular reporting to management.
• Collaborate with different internal and cross-functional teams to ensure alignment on transformation goals and initiatives.
• Performs assigned analyses and tasks under the guidance and direction of senior Business Operations team members.
• Assume additional responsibilities as requested.

Skills

MS Office

Process mapping

Analytical skills

Visio

Lucidchart

Lean Six Sigma

Power BI/Tableau/Power Automate

Stakeholder management

Project management

Education

Bachelor's degree

Tools

Power BI

Tableau

Power Automate

Job description

Massachusetts Financial Services Company (MFS) is seeking a Business Operations Analyst to support strategic initiatives in Operations and assist with Value Stream Mapping to optimize workflows within the department.

Under guidance from senior analysts, you will help document requirements, create process maps, and generate dashboards to enable data-driven decisions, while coordinating with IT, product owners and other teams. Hybrid work is supported.