Hybrid Online Student Experience Lead

City University of New York; New York (NY); Hybrid; USD 94,000 - 102,000; Full time

Job summary

The SEEK Online Student Experience Manager at City University of New York’s School of Professional Studies oversees online student engagement, academic support, and career readiness for SEEK students in a hybrid setting.

Reporting to the SEEK Director, the role designs engagement programming, coordinates tutoring and mentoring, and tracks outcomes to drive continuous program improvement and student success.

Qualifications

• Bachelor's degree and six years' related experience required.
• Master's degree with at least six years of progressively responsible professional work experience in an educational setting, preferably at the college level.
• Experience designing, implementing, and assessing student engagement, belonging, and community-building initiatives, particularly for online adult, transfer, or other nontraditional student populations.
• Experience coordinating student communications and proactive outreach strategies across multiple platforms to promote participation, connection, and awareness of available resources.
• Experience developing scalable student engagement strategies, particularly within virtual or rapidly growing programs.
• Strong knowledge of Credit for Prior Learning.

Responsibilities

• Develops and coordinates a comprehensive student communication and outreach strategy that promotes engagement, increases awareness and utilization of program resources and opportunities, and establishes consistent student touchpoints across the student lifecycle.
• Designs and manages student engagement programming across the student lifecycle.
• Develops cohort-based engagement and community-building strategies within an online environment.
• Coordinates academic support services, including tutoring, workshops, peer mentoring, and CPL programming and support.
• Integrates career readiness and transition planning into program delivery.
• Monitors and reports on the performance and progress of mentors, tutors, and support staff.
• Implements and oversees assessment activities for the unit.
• Tracks participation, engagement, and student outcome metrics to inform continuous program improvement.

Skills

Engagement design

Peer mentoring

Student leadership

Outreach strategy

Data-driven assessment

Credit for Prior Learning

Education

Bachelor's degree

Master's degree

Job description

The SEEK Online Student Experience Manager at City University of New York’s School of Professional Studies oversees online student engagement, academic support, and career readiness for SEEK students in a hybrid setting.

Reporting to the SEEK Director, the role designs engagement programming, coordinates tutoring and mentoring, and tracks outcomes to drive continuous program improvement and student success.