Hybrid Onboarding & Learning Specialist

GAINSCO Auto Insurance®; United States; Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical & dental

Vision insurance

Life insurance

Disability insurance

401K with company match

PTO and holidays

Job summary

GAINSCO is seeking a Customer Operations Learning Specialist to design and deliver onboarding and ongoing training for Customer Service teams. The role involves creating modern learning content, coaching employees, and evaluating learner readiness to drive operational performance.

You will collaborate with Customer Service leaders and Quality Assurance, build curricula, and measure program effectiveness across in-person, virtual, and online formats.

Qualifications

• 5+ years of experience in training, learning and development or similar roles.
• Experience developing learning programs, curricula and educational materials.
• Experience creating/instructing instructor-led, virtual and online learning solutions.
• Experience evaluating learner performance and providing coaching or targeted development.

Responsibilities

• Develop and deliver onboarding, continuing education, and employee development programs in person, virtual, and online formats.
• Create and maintain curricula, job aids, guides, facilitator materials, learner resources and videos.
• Assess learner knowledge, provide coaching and reinforcement, and determine readiness for production.
• Partner with Customer Service leaders and Quality Assurance to identify performance gaps and implement targeted learning solutions.
• Use feedback and performance data to measure effectiveness and improve training.
• Become a subject matter expert on GAINSCO products, systems, call center practices and state/product guidelines.

Skills

Training & development

Facilitation

Curriculum design

Data-driven coaching

Education

Bachelor's degree

Tools

Learning Management System

Instructional design software

Job description

GAINSCO is seeking a Customer Operations Learning Specialist to design and deliver onboarding and ongoing training for Customer Service teams. The role involves creating modern learning content, coaching employees, and evaluating learner readiness to drive operational performance.

You will collaborate with Customer Service leaders and Quality Assurance, build curricula, and measure program effectiveness across in-person, virtual, and online formats.