Customer Operations Learning Onboarding Lead

Gainsco; United States; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Vision Insurance

Life Insurance

Short-term & Long-term Disability

Parental Leave Policy

401K + Company Match

PTO + Paid Holidays

Job summary

GAINSCO is seeking a Customer Operations Learning Specialist to prepare new Customer Service employees for success and strengthen the skills of experienced staff. You will lead onboarding, develop curricula, and deliver engaging training across in-person, virtual, and online formats.

The role requires a Bachelor's degree and 5+ years in L&D, with experience creating learning content and evaluating learner performance.

Qualifications

• Bachelor's degree required.
• 5+ years in training/learning and development.
• Experience creating learning programs, curricula, and educational materials.
• Experience delivering instructor-led, virtual, and online learning solutions.
• Experience evaluating learner performance and providing coaching or targeted development.

Responsibilities

• Develop and deliver onboarding, continuing education, and employee development programs through in-person, virtual, and online formats.
• Create and maintain curricula, job aids, how-to guides, facilitator materials, learner resources, and instructional videos.
• Assess learner knowledge and proficiency, provide coaching and reinforcement, and help determine readiness for production.
• Partner with Customer Service leaders and Quality Assurance to identify performance gaps and implement targeted learning solutions.
• Use learner feedback, training observations, attendance trends, and performance data to measure effectiveness and improve training.
• Become a subject matter expert on GAINSCO products, systems, call center practices, Customer Service processes, and state and product guidelines.

Skills

Facilitation

Coaching

Presentation skills

Communication

Training needs analysis

Time management

Analytical mindset

Education

Bachelor's degree

Tools

LMS

Instr. design software

Job description

GAINSCO is seeking a Customer Operations Learning Specialist to prepare new Customer Service employees for success and strengthen the skills of experienced staff. You will lead onboarding, develop curricula, and deliver engaging training across in-person, virtual, and online formats.

The role requires a Bachelor's degree and 5+ years in L&D, with experience creating learning content and evaluating learner performance.