Hybrid Nuclear IT: Application Support Analyst I

Gravity IT Resources; Charlotte (NC); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Gravity IT Resources provides an Application Analyst I to deliver technical and functional support for nuclear IT and engineering applications. The role covers administration, production support, user access, troubleshooting, upgrades, testing, deployments, and vendor coordination.

You'll collaborate with infrastructure, database, security, and vendor teams to resolve issues, migrate applications, and drive modernization initiatives while maintaining thorough documentation and stakeholder

Qualifications

• Experience supporting business-critical applications in a production environment.
• Strong application administration, troubleshooting, user access, and change management experience.
• Experience with application upgrades, testing, validation, and deployment coordination.
• Strong SQL Server/database troubleshooting skills.
• Ability to work effectively with technical teams, business users, vendors, and stakeholders.
• Strong analytical, communication, documentation, and problem-solving skills.

Responsibilities

• Provide day-to-day production support and troubleshoot application, access, data, and integration issues.
• Administer user accounts, roles, permissions, and access requests.
• Coordinate application changes, upgrades, testing, deployments, and post-release validation.
• Work with infrastructure, database, security, endpoint, business, and vendor teams to resolve issues.
• Support application migrations, server moves, database transitions, and modernization initiatives.
• Maintain application configurations, support documentation, procedures, and knowledge articles.
• Coordinate vendor support, escalations, maintenance, licensing, and technical issues.
• Communicate application status, risks, impacts, and resolutions to technical and business stakeholders.
• Identify recurring issues and recommend improvements to application reliability and support processes.

Skills

Analytical skills

Communication

Documentation

Problem-solving

Team collaboration

Change management

Tools

.NET / ASP.NET

Angular

SQL Server

Windows servers

APIs

Job description

Gravity IT Resources provides an Application Analyst I to deliver technical and functional support for nuclear IT and engineering applications. The role covers administration, production support, user access, troubleshooting, upgrades, testing, deployments, and vendor coordination.

You'll collaborate with infrastructure, database, security, and vendor teams to resolve issues, migrate applications, and drive modernization initiatives while maintaining thorough documentation and stakeholder