Hybrid Network Specialist — AI-Driven Networking & Support

NISC; Lake Saint Louis (MO); Hybrid; USD 64,000 - 90,000; Full time

Job summary

NISC is seeking a Network Specialist to design, implement, maintain, and support member networks. You will work with LAN/WAN, firewalls, and wireless technologies as part of the Networking Infrastructure team in a hybrid capacity from our Lake St. Louis, MO office.

Ideal candidates have 3+ years of related experience, solid Linux/Windows skills, and familiarity with Aruba switching and wireless and TCP/IP. This role emphasizes proactive customer support, documentation, and ongoing training.

Qualifications

• 3+ years of related experience preferred.
• Moderate level knowledge of Linux and Windows operating systems.
• Moderate level knowledge of firewall technologies such as SonicWall or Palo Alto.
• Moderate level knowledge of network technologies including Aruba Switching & Wireless.
• Working level knowledge of setup and support of TCP/IP networks.
• Basic level ability to demonstrate initiative and accountability.
• Basic verbal and written communication skills.
• Basic level presentation and training skills.
• Excellent telephone etiquette and an ability to deal effectively with Members/customers.
• Moderate level research and problem-solving skills.
• Moderate level ability to organize and prioritize.
• Moderate level ability to be positive in the workplace.
• Moderate level ability to demonstrate professionalism.
• Moderate level ability to troubleshoot.
• Ability to travel as often as necessary to meet the goals and objectives of the position

Responsibilities

• Provide installation, support, and maintenance of general internal and Member network infrastructure.
• Troubleshoot and resolve general network hardware and network related problems.
• Provide superior customer support to internal and external customers.
• Support customers in all aspects of networking including troubleshooting, training, and ongoing support.
• Monitor availability, performance, and security of network systems.
• Create cases and follow up on resolution.
• Perform research of general technical problems, resolve issues, and verify changes or enhancements.
• Deliver installation and support of Member networking infrastructure.
• Participate in the staging, installation, configuration, and training for customer equipment both onsite and remotely.
• Provide support to Members via NISC ACD (Automated Call Distribution), Service Center ticketing system and email.
• Participate in creating and maintaining technical documentation, including inventories of hardware, software, and network mapping.
• Participate in developing and delivering training.
• Perform work duties outside of regular business hours, on an as needed basis, including a rotating after-hours on-call schedule, to meet internal and/or customer needs.
• Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.
• Commitment to NISC's Statement of Shared Values.
• Other duties as assigned.

Skills

Linux

Windows

Firewall technologies

Aruba Switching & Wireless

TCP/IP networking

Communication

Problem solving

Travel readiness

Teamwork

Education

Associate's degree in technology-related field

Tools

SonicWall firewall

Palo Alto firewall

Job description

NISC is seeking a Network Specialist to design, implement, maintain, and support member networks. You will work with LAN/WAN, firewalls, and wireless technologies as part of the Networking Infrastructure team in a hybrid capacity from our Lake St. Louis, MO office.

Ideal candidates have 3+ years of related experience, solid Linux/Windows skills, and familiarity with Aruba switching and wireless and TCP/IP. This role emphasizes proactive customer support, documentation, and ongoing training.