Hybrid Network Operations Administrator

CENIC; La Mirada (CA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan with match

Paid time off & holidays

Job summary

CENIC, headquartered in California, operates the CalREN network connecting education and research institutions. The Network Administrator is a full-time, hybrid position reporting to the Manager, Network Operations.

The role centers on monitoring, troubleshooting, and coordinating maintenance across the statewide network. You will work with Network Engineers, handle tickets and notifications, and support outages.

Qualifications

• 1–2 years of supporting customers and resolving issues in a live network production environment.

Responsibilities

• Monitor CENIC networks to detect problems and resolve them with assistance from Network Engineers.
• Participate in daily triage shift rotation and respond to alarms, emails, and tickets.
• Review and contribute to daily shift turnover reports.
• Assist with proactive monitoring of pre-production devices and burn-in testing.
• Troubleshoot problems, including interaction with carriers, vendors, and Network Engineers.
• Open tickets for simple circuit bounces, monitor, and resolve.
• Assist Network Engineers with telco and TAC support tickets for outages.
• Respond to service requests via phone and ticketing system.
• Coordinate hub site access requests and notifications to the community about outages and maintenance.
• Process vendor and campus maintenance activities and shipment/return of equipment.

Skills

Customer support

Network operations

Problem solving

Team collaboration

Attention to detail

Education

CCNA or similar certificate

Network fundamentals

Tools

Ticketing system

Network monitoring platform

Job description

CENIC, headquartered in California, operates the CalREN network connecting education and research institutions. The Network Administrator is a full-time, hybrid position reporting to the Manager, Network Operations.

The role centers on monitoring, troubleshooting, and coordinating maintenance across the statewide network. You will work with Network Engineers, handle tickets and notifications, and support outages.