Hybrid NCD Coordinator - Data & CBT Support (Nashville)

Nasba; Nashville (TN); Hybrid; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HRA

Life Insurance

Short-Term & Long-Term Disability

401(k) Plan

Holidays (13 days)

Paid leave time

Vacation Leave

Sick Leave

Personal Days

Dress for Your Day Casual Dress

Some work from home is flexible; Nashv

Job summary

NASBA in Nashville, TN seeks a National Candidate Database Coordinator to manage the National Candidate Database for the CPA CBT process and provide outstanding service to accountancy boards and candidates.

Responsibilities include data accuracy, training on the NCD system, reporting, and collaboration with internal teams; the role requires occasional travel and a hybrid schedule with two days in the Nashville office.

Qualifications

• Develop and maintain a positive relationship with the accountancy boards and staff
• Review and resolve all candidate data validation processing errors
• Participate and conduct training over the NCD Database system and CBT process
• Provide technical support for the accountancy boards over the NCD processes
• Generate reports related to the NCD data
• Review Center Problem Reports (CPR)
• Assist accountancy boards and candidates with examination administration issues
• Assist accountancy boards and candidates with NCD payment issues
• Manage the NABSA Candidate Accounts
• Ability to travel and proctor the CPA examination
• Process and send out Notices to Schedules and Payment Coupons to candidates
• Process scores and release score notices to the accountancy boards and candidates
• Receive and process exceptions to policies and receipts requests in accordance with NCD policies
• Maintain candidate records by documenting updates to names/emails/addresses
• Adhere to all NCD documented policies and procedures
• Attend meetings and participate in the NCD department
• Respond to inquiries within 24-48 hours
• Monitor phone lines and perform Customer Service duties as needed
• Protect customers’ PII confidentiality
• Work well under pressure and meet timelines
• Display basic problem solving and analytical skills
• Maintain superior levels of customer service
• Some weekends work may be required
• Perform other duties as assigned by supervisor

Responsibilities

• Manage and maintain data in the National Candidate Database for the Uniform CPA Examination
• Provide exceptional service to clients and customers
• Assist state boards of accountancy and candidates through the CBT process
• Develop and maintain positive relationships with accountancy boards and staff
• Review and resolve data validation processing errors
• Generate reports related to NCD data

Skills

Analytical abilities

Team oriented

Communication skills

Interpersonal skills

Research skills

Time management

Collaborative environment

Cross-cultural sensitivity

Education

College degree preferred

Minimum of college/work experience

Tools

Microsoft Office

Word

Excel

Adobe

Email

Internet navigation

Job description

NASBA in Nashville, TN seeks a National Candidate Database Coordinator to manage the National Candidate Database for the CPA CBT process and provide outstanding service to accountancy boards and candidates.

Responsibilities include data accuracy, training on the NCD system, reporting, and collaboration with internal teams; the role requires occasional travel and a hybrid schedule with two days in the Nashville office.