Hybrid MSP Client Relationship & Growth Manager

FusionTek; Virginia (MN); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus eligibility

Medical, Dental and Vision plans

401(k) plan with 4% company matching

Generous PTO and holidays

Educational reimbursement

Team culture events

Job summary

FusionTek is seeking a Client Relationship Manager to own a portfolio of clients, serving as the trusted face of the company and driving both retention and growth. This hybrid role blends relationship building, service excellence, and strategic initiatives with occasional travel to client meetings.

Ideal candidates will have MSP experience, robust account management skills, and strong technical literacy to communicate with both clients and internal teams.

Qualifications

• MSP experience with service delivery models, ticketing workflows, and vendor/client dynamics.
• Account management experience with end-to-end client relationships and renewal focus.
• Residency in DC metro area is required for this role.

Responsibilities

• Serve as the primary point of contact for a dedicated client portfolio, ensuring they feel heard and valued.
• Drive retention and growth by building relationships that lead to renewals and identify expansion opportunities.
• Monitor account health, proactively spot risks, resolve recurring issues, and develop action plans.
• Bridge client feedback to internal teams to improve service delivery.
• Coordinate across teams with Project Managers, Sales, and Leadership to move initiatives forward and keep clients informed.
• Maintain accurate client documentation, account records, and technical configurations.
• Conduct virtual or onsite client visits to strengthen relationships and support key moments.

Skills

MSP experience

Account management

DC-Metro area residency

Server technologies

Networking knowledge

Cloud platforms (365, Azure, AWS)

Strong communication

Problem solving

Cross-functional collaboration

CRM proficiency (AutoTask/ConnectWise)

Remote/hybrid self-management

Tools

AutoTask

ConnectWise

Job description

FusionTek is seeking a Client Relationship Manager to own a portfolio of clients, serving as the trusted face of the company and driving both retention and growth. This hybrid role blends relationship building, service excellence, and strategic initiatives with occasional travel to client meetings.

Ideal candidates will have MSP experience, robust account management skills, and strong technical literacy to communicate with both clients and internal teams.