Hybrid Mortgage Servicing Operations Leader

Union Bank & Trust; Lincoln (NE); Híbrido; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Union Bank & Trust in Lincoln, NE is seeking an experienced Mortgage Servicing Operations Manager to lead daily operations for a 5,000–15,000+ loan portfolio. The role emphasizes regulatory compliance, risk mitigation, and process improvement while guiding staff performance and customer experience.

The position requires a strong background in mortgage servicing principles, leadership ability, and collaboration across departments.

Formación

• Bachelor’s degree in business administration, finance, leadership or related field highly preferred (or equivalent industry relevant experience).
• 8–10 years of mortgage loan servicing experience, with demonstrated expertise across core servicing functions.
• Experience managing or supporting servicing portfolios within a moderate scale environment (5,000–15,000+ loans) or comparable operational complexity in an agency/investor-driven servicing environment.
• At least 3 years in a leadership or management role, with experience overseeing teams and driving performance.

Responsabilidades

• Manage daily operations of the performing loan servicing portfolio, ensuring service standards, regulatory timelines, and investor requirements are consistently met across all servicing functions.
• Oversee customer service performance through Customer Experience leadership, including call quality, borrower experience, escalation management, and adherence to service level metrics.
• Lead by example, motivating the team and fostering a culture of accountability, growth, and continuous improvement.
• Deliver training, mentoring, and coaching to team members; assign responsibilities to promote cross-training and knowledge development.

Conocimientos

Leadership

Mortgage servicing knowledge

Regulatory compliance

Data analysis

Communication

Educación

Bachelor’s degree in business/finance or related field

MBA RCMS Level III within 2 years

Herramientas

Encompass

Fiserv Navigator

Excel

Word

Outlook

Descripción del empleo

Union Bank & Trust in Lincoln, NE is seeking an experienced Mortgage Servicing Operations Manager to lead daily operations for a 5,000–15,000+ loan portfolio. The role emphasizes regulatory compliance, risk mitigation, and process improvement while guiding staff performance and customer experience.

The position requires a strong background in mortgage servicing principles, leadership ability, and collaboration across departments.