Hybrid Member Experience Specialist

NOCD Inc.; Chicago (IL); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) match

Paid parental leave (12 weeks primary,

PTO accrual

Job summary

NOCD Inc. in Chicago, IL is seeking a Member Advocate to deliver white-glove support across phone and written channels for OCD therapy members. You’ll coordinate scheduling, handle escalations, and guide members through their care journey with empathy.

The role is hybrid, with in-office days and remote work, and training starts soon. You’ll join a collaborative team dedicated to accessible mental health care and HIPAA-compliant service.

Qualifications

• 3–5 years of customer service, patient support, or contact center experience across phone and written channels, or similar relevant experience.
• Excellent, professional written and verbal communication, with clean spelling and grammar.
• Comfort juggling multiple systems at once.
• Calm, professional handling of emotional conversations.
• Nice to have: bilingual (Spanish), healthcare or insurance experience, EHR experience.

Responsibilities

• Resolve member requests end to end, from scheduling and cancellations to tech support and escalations.
• Billing and insurance questions handling.
• Support with crisis protocol and privacy requirements (HIPAA).
• Document interactions accurately in member records and CRM systems.

Skills

Customer service

Written communication

Phone support

Empathy

Education

Bachelor's degree

Job description

NOCD Inc. in Chicago, IL is seeking a Member Advocate to deliver white-glove support across phone and written channels for OCD therapy members. You’ll coordinate scheduling, handle escalations, and guide members through their care journey with empathy.

The role is hybrid, with in-office days and remote work, and training starts soon. You’ll join a collaborative team dedicated to accessible mental health care and HIPAA-compliant service.