Hybrid Medical Education Account Manager — Strategic Partner

Real Chemistry; Indianapolis (IN); Ibrido; USD 72.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free snacks

Holiday & PTO

Private medical, dental, and vision

Retirement savings

Mental wellness coaching

LinkedIn Learning

Descrizione del lavoro

Real Chemistry is seeking an Account Manager to join our growing team. The AM acts as the bridge between clients and project teams, ensuring strategic objectives are met and serving as the trusted advisor to clients.

This hybrid role is based in US offices (New York, Boston, Chicago, Carmel or San Francisco) or remotely within the US, with Eastern business hours, and requires strong leadership to oversee large project teams and drive healthcare client partnerships.

Competenze

• BA/BS or equivalent work experience required
• 3-4 years of client/customer management experience required
• Strong working knowledge of Microsoft Office
• Healthcare/biotech/pharma experience preferred
• Agency experience preferred

Mansioni

• Provide support in driving strategic partnerships with clients by having and applying knowledge of their products and services
• Act as liaison between client and project teams
• Ensure strategic objectives are met with each client project
• Support organic growth opportunities for the account through a strong understanding of RC capabilities, client needs, and attention to buying signals
• Actively participate in strategic brainstorming sessions and annual strategic planning
• Partner successfully with Project Management Team to execute projects from the initiating and planning phases through the closing phase
• Develop and manage project creative briefs and client scope statements
• Supervise projects to ensure tactical and strategic goals are met
• Follow all policies, procedures, industry standards, compliance guidelines and ensure team members’ adherence
• Execute client status meetings and prepare all meeting materials and follow-up items (agendas, notes, etc.)
• Monitor the overall project scope from a client and account perspective and communicate scope changes when necessary
• Provide final approval on all deliverables to ensure strategic objectives are met
• Develop and communicate status reports with management and the client, monitor project and team results against client expectations
• Monitor and manage project-related risks and issues in partnership with the project manager; resolve and elevate risks and issues to the client when needed
• Attend and contribute to department meetings and trainings
• Any other duties as assigned; duties and responsibilities may be removed, modified, or added by leadership at any time as business or operations require
• Model our RC values in interactions with colleagues, clients, vendors, healthcare professionals and others as well as exercising appropriate levels of professionalism and professional judgment when representing our agency
• Demonstrate work efficiencies by managing time, meeting deadlines, and achieving utilization expectations
• Display appropriate teaming and collaboration skills, including proactively communicating changes, completing tasks as assigned and on agreed timeline to avoid overload of teammates, adapting to changes provided by the team, and seeking opportunities to help others
• Commit to conducting business according to the highest ethical standards, as demonstrated by a strong knowledge of industry legal compliance guidelines appropriate to the position, organizational ethics, and individual ethics and integrity
• Demonstrate proactive learning by asking questions to seek answers appropriate to the role and level of experience/training, seeking feedback and actioning for improvement
• Apply the knowledge, skills, and abilities necessary to deliver exceptional work, as exhibited by strong accuracy, problem solving, quality management, and client centered behaviors
• This position may require moderate overnight/weekend travel (up to 30%); the AM provides on-site leadership of program management at events such as speaker training meetings, advisory boards, and dinner programs for healthcare professionals
• This position requires occasional nonstandard work hours (up to 30%) in accordance with project needs, deadlines, deliverables, and urgent requests

Descrizione del lavoro

Real Chemistry is seeking an Account Manager to join our growing team. The AM acts as the bridge between clients and project teams, ensuring strategic objectives are met and serving as the trusted advisor to clients.

This hybrid role is based in US offices (New York, Boston, Chicago, Carmel or San Francisco) or remotely within the US, with Eastern business hours, and requires strong leadership to oversee large project teams and drive healthcare client partnerships.