Hybrid Medical Billing Supervisor

Optum; San Bernardino (CA); On-site; USD 50,000 - 89,000; Full time

Benefits offered by this job

Benefits package

Incentive programs

401k plan

Job summary

Optum is seeking a Billing Supervisor to lead the Medical Billing team in San Bernardino with on-site and remote work balance. You will hire, train, and coach staff while ensuring policy compliance and timely collections.

The role involves coordinating daily activities, setting priorities, and collaborating across departments to meet service levels in a dynamic healthcare environment. Monday–Friday schedules apply, with training hours during standard business hours.

Qualifications

• High School Diploma / GED.
• Must be 18 years of age OR older.
• 2+ years of medical billing experience.
• 2+ years of management, supervisory, or team lead experience.
• 2+ years of experience with healthcare revenue cycle.
• Experience with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications.
• Ability to work onsite 50% of the time at Community Hospital of San Bernardino (1805 Medical Center Dr., San Bernardino, CA 92411) and St. Bernardine Medical Center (2101 N. Waterman Ave., San Bernardino, CA 92404). The remaining 50% of the schedule may be worked remotely.
• Ability to work full time, Monday - Friday, 07:00AM - 03:30PM PST.

Responsibilities

• Coordinate, supervise and accountable for the daily/weekly/monthly activities of Medical Billing Representatives.
• Set priorities for the team to ensure task completion and performance goals for the team are achieved.
• Coordinate work activities of team with other supervisors, managers, and departments.
• Participate in the recruitment, training and staffing functions for the department to ensure the timely hiring of qualified new employees, that all employees are properly trained in all aspects of their roles and that staffing levels are adequate to meet the business demand.
• Provide regular coaching and feedback to team members, including formal corrective action when needed as well as completing annual performance reviews.
• Identify and resolve operational problems using defined processes, expertise, and judgment.
• Provide expertise and support for escalated calls and/or situations from both internal and external customers as needed.
• Consistently provide practical/relevant recommendations for improvements to process or practices and participates in the implementation.
• Positions in this function contact customers to determine reason for payment delinquency.
• Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments.
• Handles unresolved inquiries/issues.
• Responsible for developing, implementing, maintaining, and managing organization policies on collection practices.
• Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit.

Skills

Medical billing

Management experience

Healthcare revenue cycle

Team leadership

Onsite work

Windows PC

Education

High School Diploma / GED

Tools

Windows PC applications

Job description

Optum is seeking a Billing Supervisor to lead the Medical Billing team in San Bernardino with on-site and remote work balance. You will hire, train, and coach staff while ensuring policy compliance and timely collections.

The role involves coordinating daily activities, setting priorities, and collaborating across departments to meet service levels in a dynamic healthcare environment. Monday–Friday schedules apply, with training hours during standard business hours.