Hybrid Patient Collections Billing Team Lead

UnitedHealth Group; Chelmsford (MA); Hybrid; USD 42,000 - 75,000; Full time

Benefits offered by this job

Benefits package

Job summary

UnitedHealth Group is seeking a Billing Supervisor to oversee daily operations in a full-time, hybrid role. Based in Chelmsford, MA, you’ll manage registration, self-pay collections, and call center activities while coordinating with patients, health plans and internal staff.

Responsibilities include supervising a mid-sized team, ensuring accuracy in billing processes, and delivering high-quality customer service. Training is provided onsite, with some home-office days.

Qualifications

• High School Diploma / GED or equivalent work experience.
• Must be 18 years or older.
• 2+ years of experience with third party billing practices.
• 1+ years of Supervisor / Team Lead / SME experience.
• Experience with computers and Microsoft Office products (Excel, Word, Outlook).
• Ability to work full-time, Monday - Friday with a hybrid in-office/remote schedule.

Responsibilities

• Implements operational procedures and systems to meet customer service and business needs.
• Distributes work according to changing daily, weekly and monthly needs; monitors call center queues.
• Maintains competence in registration, self-pay collections and call center operations.
• Processes registration and billing work queues for patients, charges and accounts.
• Handles complex inquiries and coordinates with patients, health plans and third parties.
• Acts as point of contact for patient inquiries and escalates issues to closure.
• Provides feedback to staff to reduce errors and meet financial targets and service standards.
• Monitors data flow and reports for unit decision-making.
• Performs other duties as assigned.

Skills

Team leadership

Customer service

Communication

Multitasking

Education

High School Diploma / GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

UnitedHealth Group is seeking a Billing Supervisor to oversee daily operations in a full-time, hybrid role. Based in Chelmsford, MA, you’ll manage registration, self-pay collections, and call center activities while coordinating with patients, health plans and internal staff.

Responsibilities include supervising a mid-sized team, ensuring accuracy in billing processes, and delivering high-quality customer service. Training is provided onsite, with some home-office days.