Hybrid Medical Assistant & Front Desk Pro

Alpine Physician Partners; Texas; On-site; USD 36,000 - 48,000; Full time

Job summary

Flagship Health is seeking a dual Medical Assistant & Front Desk Receptionist to support both clinical and administrative tasks. You will greet patients, manage appointments, and ensure accurate EMR documentation while assisting providers during exams and maintaining front-office operations.

The role requires excellent communication, organization, and HIPAA compliance in a fast-paced healthcare setting. Bilingual English/Spanish is strongly preferred, with a Texas driver’s license and ability to

Qualifications

• Excellent verbal and written communication with a strong focus on customer service.
• Ability to communicate with patients, providers, and team members professionally, diplomatically, and tactfully.
• Strong organizational skills and attention to detail.
• Beginner to intermediate computer skills, including EMR systems, Microsoft Office, and telephone systems.
• Ability to multitask and work efficiently in a fast-paced healthcare environment.
• Flexibility to assist in clinical and administrative functions.
• Maintains patient confidentiality and HIPAA compliance.
• Experience with diverse patient populations and culturally sensitive care.
• Professional appearance and demeanor.
• Bilingual English/Spanish or other languages preferred.
• Texas driver's license, insurance, and ability to travel as required.

Responsibilities

• Greet patients, visitors, and vendors professionally.
• Answer calls, direct inquiries, and take messages as needed.
• Schedule, confirm, and reschedule appointments.
• Check in/out patients and verify demographics and insurance.
• Process payments, issue receipts, and balance daily collections.
• Maintain accurate patient records in the EMR system.
• Coordinate communication between patients, providers, and external orgs.
• Manage faxes, referrals, and medical records requests.
• Support telehealth scheduling and virtual visit prep.
• Prepare for visits by updating patient records and reviewing results.
• Escort patients to exam rooms and assist during examinations.
• Docs vital signs and basic medical history.
• Assist providers during examinations as requested.
• Maintain clean, stocked exam rooms and ensure infection control.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Multitasking

HIPAA compliance

Cultural sensitivity

Bilingual English/Spanish

Professional appearance

Education

High School Diploma or GED

Medical Assistant Certification

CPR Certification

Experience in medical office/front desk

Tools

EMR systems

Microsoft Office

Telephone systems

Job description

Flagship Health is seeking a dual Medical Assistant & Front Desk Receptionist to support both clinical and administrative tasks. You will greet patients, manage appointments, and ensure accurate EMR documentation while assisting providers during exams and maintaining front-office operations.

The role requires excellent communication, organization, and HIPAA compliance in a fast-paced healthcare setting. Bilingual English/Spanish is strongly preferred, with a Texas driver’s license and ability to