Hybrid Medicaid Customer Support Specialist II

General Dynamics Information Technology; City of Albany (NY); Hybrid; USD 26,000 - 35,000; Full time

Job summary

General Dynamics Information Technology in Albany, NY is seeking a Customer Service Specialist II to support the New York Medicaid MMIS program. You will handle inbound calls and online inquiries, resolve routine issues, and assist Medicaid providers with billing and enrollment.

This role requires 2+ years of customer service experience, offers hybrid work with on-site at 22 Corporate Woods, and a pay range of $18.70 to $25.30 per hour.

Qualifications

• 2+ years of customer service experience
• Location: Hybrid and on-site at 22 Corporate Woods, Albany NY

Responsibilities

• Takes and processes transactions by telephone, internet and correspondence from customers and representatives
• Enters and maintains database records of customer profiles and prepares and maintains status reports
• Acts as liaison for customers
• Maintains knowledge of company products and customer service processes

Skills

Call Support

Customer Inquiries

Customer Relationships

Oral Communications

Phone Calls

Job description

General Dynamics Information Technology in Albany, NY is seeking a Customer Service Specialist II to support the New York Medicaid MMIS program. You will handle inbound calls and online inquiries, resolve routine issues, and assist Medicaid providers with billing and enrollment.

This role requires 2+ years of customer service experience, offers hybrid work with on-site at 22 Corporate Woods, and a pay range of $18.70 to $25.30 per hour.