Customer Service Specialist II

Apex Systems; New York (NY); Hybrid; USD 51,577,000 - 63,480,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Weekly pay

401k

Training programs

Direct Deposit

Job summary

Apex Systems is seeking a Customer Service Specialist II to support Medicaid provider inquiries by phone and online. You will process transactions, maintain records, and liaise with customers to resolve routine issues.

This hybrid role in Menands, NY offers a 3-6 month contract-to-hire, base pay of $18 per hour, weekly pay, and opportunities for internal advancement; requires a high school diploma, 2+ years of customer service, and strong Microsoft Office skills.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service experience required.
• Strong Microsoft Office skills (Word, Excel, PowerPoint).

Responsibilities

• Takes and processes transactions by telephone, internet, and correspondence from customers and representatives.
• Enters and maintains database records of customer profiles and prepares and maintains status reports.
• Acts as liaison for customers and maintains knowledge of company products and processes.

Skills

Communication skills

Customer focus

Multitasking

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Join to apply for the Customer Service Specialist II role at Apex Systems.

Base Pay Range

$18.00/hr - $18.00/hr

Please email an updated copy of your resume to Jordan at [email protected] if interested and qualified.

Location

Hybrid; 2x on-site, 3 days at home. Office located in Menands, NY (moving to Albany, NY in Jan 2026).

Estimated Duration

3-6 month contract to hire; no guarantee of employment beyond the contract period.

Pay Rate

$18/hr. (Apex Systems offers weekly pay)

Project Description

As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on you providing support via telephone and/or Internet to resolve routine issues and respond to customer inquiries. You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.

Day to Day Responsibilities

• Takes and processes transactions by telephone, internet, and correspondence from customers and representatives
• Enters and maintains database records of customer profiles and prepares and maintains status reports
• Acts as liaison for customers
• Maintains knowledge of company products and customer service processes

Selling Points for Candidates

• Opportunity for career growth and development. GDIT loves to promote from within
• Contract to hire

Requirements

• Education: High School Diploma or GED
• Required Experience: 2+ years of customer service experience
• Required Technical Skills:
  • Strong Microsoft Office skills (Word, Excel, PowerPoint)
• Required Skills and Abilities:
  • Strong telephone and verbal communication skills
  • Customer focus and adaptability to different personality types
  • Ability to multi-task and manage time effectively
• Location: Hybrid and on-site at Riverview Center, Menands, NY
• US Citizenship Required

Benefits

• Health
• Dental
• Vision
• Life Insurance; Short Term Disability
• Hospitalization Coverage
• Direct Deposit
• Weekly Pay Periods
• Training and Development Programs
• 401k
• Referral Program

EEO Statement

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.