Hybrid Medicaid Call Center Pro (Tucker, GA)

Gainwell Technologies; Tucker (GA); Hybrid; USD 29,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Vacation policy

Career growth

Company computer

Job summary

Gainwell Technologies in Tucker, GA is seeking a Medicaid Call Center Representative to join our hybrid team. You will handle routine client questions, escalate complex issues, and help maintain accurate account records while meeting SLA targets.

This role requires a high school diploma or GED and at least two years of customer service experience; call center experience is preferred. We offer health benefits, 401(k), flexible vacation, and opportunities for growth.

Qualifications

• Two years of customer service experience required; call center experience preferred.
• Strong verbal communication and problem-solving skills; able to de-escalate concerns.
• Ability to manage time in a fast-paced environment; basic computer proficiency.

Responsibilities

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed.
• Update account history and follow up with clients to confirm inquiries are resolved.
• Adhere to the client’s SLAs and consistently meet production targets.
• Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes.
• Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow.

Skills

Verbal communication

Critical thinking

Time management

Customer service

Tech proficiency

Education

High school diploma or GED

Job description

Gainwell Technologies in Tucker, GA is seeking a Medicaid Call Center Representative to join our hybrid team. You will handle routine client questions, escalate complex issues, and help maintain accurate account records while meeting SLA targets.

This role requires a high school diploma or GED and at least two years of customer service experience; call center experience is preferred. We offer health benefits, 401(k), flexible vacation, and opportunities for growth.