Hybrid Lead: Customer Energy & Process Improvement

National Grid; Buffalo (NY); Hybrid; USD 111,000 - 156,000; Full time

Job summary

National Grid is seeking a Lead Process Manager to support and advance process improvement across end-to-end energy efficiency programs. The role focuses on leading continuous improvement initiatives, enhancing reporting, and leveraging data to drive change in the Energy Efficiency Building Electrification programs.

The position is hybrid with 1-2 days in office per week, located in NY. Ideal candidate will have 5+ years in process improvement and strong analytical and communication skills to

Qualifications

• Bachelor's degree in business or analytical discipline.
• 5+ years of experience in process improvement, project management, utility operations, energy efficiency, or related functions.
• Proficiency in problem-solving best practices, root cause analysis, and continuous improvement methodologies.
• Experience leading cross-functional initiatives and driving measurable business outcomes.
• Strong analytical and problem-solving skills with experience using data visualization and reporting tools.
• Comfortable working in a dynamic environment with shifting priorities and multiple concurrent tasks.
• Excellent communication, facilitation, and stakeholder management skills.

Responsibilities

• Lead cross-functional process improvement initiatives across residential, commercial, multifamily, and electrification programs.
• Develop dashboards, scorecards, and executive reporting tools that support data-driven decision making.
• Build collaborative relationships with internal teams and stakeholders. Support communication efforts to ensure alignment and awareness of process changes.
• Establish the governance framework for intake and prioritization of continuous improvement opportunities.

Skills

Cross-functional leadership

Analytical thinking

Problem solving

Communication

Facilitation

Stakeholder management

Project management

Adaptability

Data-driven decision making

Education

Bachelor's degree in business or analytical discipline

Tools

Data visualization tools

Reporting tools

Job description

National Grid is seeking a Lead Process Manager to support and advance process improvement across end-to-end energy efficiency programs. The role focuses on leading continuous improvement initiatives, enhancing reporting, and leveraging data to drive change in the Energy Efficiency Building Electrification programs.

The position is hybrid with 1-2 days in office per week, located in NY. Ideal candidate will have 5+ years in process improvement and strong analytical and communication skills to