Hybrid Low-Voltage Field Services Coordinator (Contract)

Wheelersp; Redmond (CO); Hybrid; USD 39,000 - 48,000; Full time

Job summary

Wheeler Staffing Partners seeks a Field Services Coordinator – Low Voltage for a 3-month contract in Redmond, WA. This hybrid role coordinates service requests, schedules onsite work, and facilitates communication among customers, vendors, technicians, and internal teams.

The ideal candidate is highly organized, customer-focused, and capable of managing multiple tickets in a fast-paced environment, with experience in low-voltage, structured cabling, or IT field services preferred.

Qualifications

• Experience in project coordination or field services.
• Strong organizational and time-management skills.
• Experience managing a high-volume shared inbox or ticketing environment.
• Excellent written and verbal communication skills.
• Ability to coordinate between customers, vendors, technicians, and internal teams.
• Experience with ticketing, PSA, work-order, or service management systems preferred.
• Experience preparing quotes, Statements of Work (SOWs), estimates, or project scopes preferred.
• Attention to detail, follow-through, and problem-solving skills.

Responsibilities

• Monitor and manage a shared inbox containing incoming service requests and support tickets.
• Intake, review, prioritize, and triage new tickets based on project requirements and urgency.
• Serve as a primary point of contact for customers, vendors, technicians, and internal teams throughout the service coordination process.
• Coordinate and schedule onsite low-voltage and field service work with customers, technicians, and third-party vendors.
• Assist with preparing quotes, estimates, and service requirements.
• Create and maintain Statements of Work (SOWs), project scopes, and supporting documentation.
• Communicate schedules, project requirements, service updates, and changes to appropriate stakeholders.
• Track open tickets and follow up with customers and vendors to ensure work progresses according to schedule.
• Maintain accurate documentation and ticket updates within ticketing, PSA, work-order, or service management systems.
• Identify and help resolve scheduling, communication, and coordination issues that could impact service delivery.
• Support multiple active service requests and projects while maintaining accuracy and timely follow-up.

Skills

Project coordination

Service coordination

Dispatch

Field services

Organizational skills

Time management

Communication skills

Ticketing systems

Quote & SOW prep

Problem solving

Job description

Wheeler Staffing Partners seeks a Field Services Coordinator – Low Voltage for a 3-month contract in Redmond, WA. This hybrid role coordinates service requests, schedules onsite work, and facilitates communication among customers, vendors, technicians, and internal teams.

The ideal candidate is highly organized, customer-focused, and capable of managing multiple tickets in a fast-paced environment, with experience in low-voltage, structured cabling, or IT field services preferred.