Hybrid Loss Mitigation Lead — Collections & Team Coach

Old Second National Bank; Reno (NV); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Old Second National Bank in Reno, NV is seeking a Loss Mitigation Team Lead responsible for managing the Loss Mitigation team, overseeing collections activities, reporting, and coordinating with vendors. The role focuses on supervision, training, and ensuring compliance with bank regulations.

This hybrid position requires a high school diploma and 3 years in collections or related fields, with a flexible schedule including weekends.

Qualifications

• Excellent oral/written communication, negotiation and active listening skills.
• Strong attention to detail and accuracy while maintaining work in a fast-paced environment.
• Knowledge of skip tracing, state/federal collections laws and queue management techniques.

Responsibilities

• Oversees the Loss Mitigation team while reviewing accounts and serving as backup for all Loss Mitigation functions.
• Act as a liaison between Early-Stage Collections, Late-Stage Collections, and Customer Service teams by facilitating communication and reports.
• Train and develop Loss Mitigation team; utilize skills of team most appropriately.
• Manage and review team collection activities; direct and assign tasks to team members and assist team as needed.
• Manage complex or escalated collection accounts; leverage internal partners for resolution.

Skills

Communication

Detail oriented

Skip tracing

Privacy guidelines

Microsoft Word

Excel

Outlook

Jack Henry SilverLake

Education

High school diploma or equivalent

Tools

Jack Henry SilverLake

Job description

Old Second National Bank in Reno, NV is seeking a Loss Mitigation Team Lead responsible for managing the Loss Mitigation team, overseeing collections activities, reporting, and coordinating with vendors. The role focuses on supervision, training, and ensuring compliance with bank regulations.

This hybrid position requires a high school diploma and 3 years in collections or related fields, with a flexible schedule including weekends.