Hybrid Loss Mitigation & Foreclosure Specialist - Omaha

Firstnational; Omaha (NE); Hybrid; USD 37,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with matching contributions

Time Off Programs

Health Savings Account (HSA)

Employee Banking

Growth Opportunities

Tuition Assistance

Disability Insurance

Job summary

FNBO in Omaha, NE is seeking a Loss Mitigation and Foreclosure Specialist to perform complex outbound calls with delinquent customers. You will uncover reasons for delinquency and offer solutions to cure the balance while controlling the call and delivering a strong customer experience.

Role involves in-office presence once per week and twice per week every 4th week for printed/mail tasks, with opportunity to expand into Foreclosure, Bankruptcy, and Loss Mitigation processes.

Qualifications

• Bachelor's degree preferred.
• Experience in collections or mortgage loss mitigation required.
• Knowledge of banking regulations and compliance.
• Ability to manage multiple tasks and deadlines.
• Excellent verbal and written communication.
• Strong PC skills.

Responsibilities

• Make outbound calls to customers and negotiate payment options to cure delinquency.
• Provide program options, recommendations and issue resolution for timely repayment.
• Foreclosures are initiated and completed per investor guidelines and reviewed monthly.
• Prepare delinquency reports for investor entities (Fannie Mae, Freddie Mac, VA, FHA).
• Maintain knowledge of HUD and investor requirements and apply them to transactions.

Skills

Outbound calling

Negotiation

Communication skills

Time management

Independent worker

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

FNBO in Omaha, NE is seeking a Loss Mitigation and Foreclosure Specialist to perform complex outbound calls with delinquent customers. You will uncover reasons for delinquency and offer solutions to cure the balance while controlling the call and delivering a strong customer experience.

Role involves in-office presence once per week and twice per week every 4th week for printed/mail tasks, with opportunity to expand into Foreclosure, Bankruptcy, and Loss Mitigation processes.