Hybrid Loan Operations Specialist II

CFG Bank; Baltimore (MD); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Discretionary annual bonus

Overtime pay

Job summary

CFG Bank, based in Baltimore, Maryland, is a leading financial institution serving the national healthcare and multifamily markets and the Mid-Atlantic region. The Loan Operations Specialist II is responsible for providing operational and portfolio servicing support for a diverse commercial and healthcare lending portfolio.

This role acts as a key contact for borrowers and internal stakeholders, ensuring accurate loan boarding, servicing, escrow administration, and portfolio maintenance while

Qualifications

• 3+ years of experience in commercial loan servicing or related banking function.
• Familiarity with commercial loan documentation and servicing.
• Experience with commercial real estate, healthcare finance, multifamily, or specialty lending portfolios preferred.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).

Responsibilities

• Manage and service an assigned portfolio of commercial and healthcare lending relationships.
• Serve as a primary point of contact for borrowers, participating banks, and internal business partners regarding loan servicing matters.
• Review loan documentation to ensure accuracy and compliance with servicing requirements.
• Prepare loan booking packages and onboard new loans into the servicing system.
• Maintain loan records and ensure all servicing files are accurate, complete, and appropriately documented.
• Review borrower financial and operational reporting, including health surveys and other required portfolio monitoring information.
• Prepare and distribute monthly billing statements and other client communications.
• Process and post loan payments accurately and timely within the servicing platform.
• Prepare and distribute monthly escrow statements to borrowers.
• Monitor escrow accounts, including taxes, insurance, replacement reserves, repair reserves, and other restricted accounts.
• Obtain, review, and maintain tax bills, insurance certificates, and other required collateral documentation.
• Review and approve replacement reserve disbursements, repair draws, and other borrower requests in accordance with loan requirements.
• Assist with payoff statements, principal paydown requests, and loan modifications.
• Reconcile servicing records and support periodic account reviews and audits.
• Maintain organized electronic and physical loan files, including correspondence, reconciliations, payment support, and servicing documentation.
• Collaborate with Portfolio Management, Credit Administration, and Operations teams to ensure accurate and timely servicing of the loan portfolio.
• Perform additional duties and special projects as assigned.

Skills

Customer service

Communication

Organizational skills

Time management

Analytical thinking

Tools

FICS

Jack Henry

Job description

CFG Bank, based in Baltimore, Maryland, is a leading financial institution serving the national healthcare and multifamily markets and the Mid-Atlantic region. The Loan Operations Specialist II is responsible for providing operational and portfolio servicing support for a diverse commercial and healthcare lending portfolio.

This role acts as a key contact for borrowers and internal stakeholders, ensuring accurate loan boarding, servicing, escrow administration, and portfolio maintenance while