Life Claims Supervisor - Hybrid Leadership

The Cincinnati Insurance Companies; Cincinnati (OH); Hybrid; USD 82,612,000 - 103,155,000; Full time

Job summary

The Cincinnati Insurance Companies in Fairfield, Ohio, seeks a Life Claims Supervisor to oversee daily Life Claims operations, lead a team of claim processors, and ensure accurate, timely administration of life and annuity claims, while coaching staff for higher performance.

Hybrid work options are available; this leadership role offers training, collaboration with agents and internal stakeholders, and opportunities to advance within a values-driven, service-oriented organization.

Qualifications

• Bachelor's degree in business or related field or equivalent
• FLHC/FLMI designations or willingness to pursue
• Proven track record in Life and Annuity claims management and operations

Responsibilities

• Lead the daily activities of the Life Claims department, including distributing work items and monitoring productivity
• Oversee onboarding, training and development of new claim processors and act as a resource for less-experienced personnel
• Collaborate with other departments to help resolve issues quickly
• Administer Life and Annuity claims within scope of authority and review those above claim processor's authority limit to verify accuracy
• Troubleshoot system issues and test system changes and updates
• Perform quality reviews daily and claim audits on a monthly basis
• Prepare monthly and quarterly reports as assigned
• Recognize service gaps, recommend process improvements, and maintain procedural documentation
• Lead meetings, training sessions and projects on behalf of the department
• Contribute to business continuity plan and act as a backup for disaster testing
• Participate in industry programs and share knowledge with staff
• Interact with reinsurers, vendors, and agents in a professional manner
• Act as a back-up for Life Claims Vice President as needed

Skills

Life and Annuity claims management

Leadership

Coaching

Analytical skills

Customer service

Microsoft Office

Education

Bachelor's degree in business or related field

FLHC/FLMI designations or willingness to pursue

Tools

LifePro

Outlook

Excel

Job description

The Cincinnati Insurance Companies in Fairfield, Ohio, seeks a Life Claims Supervisor to oversee daily Life Claims operations, lead a team of claim processors, and ensure accurate, timely administration of life and annuity claims, while coaching staff for higher performance.

Hybrid work options are available; this leadership role offers training, collaboration with agents and internal stakeholders, and opportunities to advance within a values-driven, service-oriented organization.