Hybrid Licensing & Compliance Manager

American Income Life; Waco (TX); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan 401k

Paid time off

Parental leave

Employee assistance program

Education reimbursement

FLMI/ICA courses

Job summary

American Income Life in Waco, TX is seeking an Agent Licensing Manager to oversee the full lifecycle of agents, including onboarding, appointments, and compliance. You will lead four direct supervisors and a team of 40–50 hourly staff, ensuring licensing processes are accurate and regulatory compliant while partnering across business units.

The role requires strong organizational skills, change leadership, and stakeholder collaboration to maintain timely workflows and high-quality service for

Qualifications

• Minimum typing requirement of 40–45 wpm with excellent alpha and number recognition skills.
• Associate degree with a focus in Business Management or equivalent related work experience (4+ years).
• 2+ years in a leadership role, preferably supervising other supervisors.
• Insurance background, especially in agent licensing, preferred.
• Proficiency with Microsoft Word, Excel, Access, Outlook, SharePoint, and PowerPoint, including mail merges, database queries, and advanced spreadsheet functions.
• Strong written and verbal communication skills with attention to grammar and detail.

Responsibilities

• Monitor department readiness and ensure objectives and assignments are met through established data processing systems.
• Respond to phone calls and emails, answering questions and resolving issues; suggest alternatives when appropriate.
• Provide guidance to supervisors and team members on system-related or process-related issues.
• Ensure employees are properly trained and consistently applying company and department policies.
• Support the development of methods to maintain timeliness and efficiency of workflows.
• Escalate urgent or critical workflow, staffing, or compliance issues to executive management when needed.
• Collaborate with supervisors to create and implement training materials and processes.
• Serve as a point of contact for Sales Executives, Home Office Directors, State General Agent Owners, and Agents.

Skills

Leadership

Communication

Data analysis

Time management

Attention to detail

Microsoft Office

Licensing knowledge

Education

Associate degree in Business Management

Tools

Microsoft Word

Excel

Access

Outlook

SharePoint

PowerPoint

Mail Merge

Job description

American Income Life in Waco, TX is seeking an Agent Licensing Manager to oversee the full lifecycle of agents, including onboarding, appointments, and compliance. You will lead four direct supervisors and a team of 40–50 hourly staff, ensuring licensing processes are accurate and regulatory compliant while partnering across business units.

The role requires strong organizational skills, change leadership, and stakeholder collaboration to maintain timely workflows and high-quality service for