Life Claims Team Lead — Growth & Impact (On-Site Waco)

Globe Life; Waco (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, vision plans

Company 401(k) with match

Paid holidays and time off

Parental leave

Education reimbursement

Job summary

American Income Life is seeking a Life Claims Support Manager to oversee a team of claim associates, ensuring accurate adjudication and timely processing of claims. The role requires strong leadership, policy interpretation, and cross-functional collaboration.

You will manage workflow, provide development guidance, and coordinate with IT to resolve system issues while maintaining high productivity and quality standards. This on-site role is based in Waco, Texas.

Qualifications

• Experience interpreting contractual language in Life and Accident policies.
• 3+ years of claims handling with supervisory experience.
• Strong problem-solving and analytical skills; ability to develop feasible solutions.
• Proficient in Microsoft Office Suite (Outlook, Excel, PowerPoint, Access).

Responsibilities

• Supervise a team of Life Claims Support associates and oversee daily operations to meet performance targets.
• Interpret life and accident policy language and guide the team in adjudication.
• Balance workload in OnBase to ensure even distribution and maintain productivity.
• Provide coaching, feedback, and development plans for staff.
• Collaborate with IT to ensure Mainframe and OnBase systems function properly.

Skills

Claims handling

Supervisory experience

Contract language interpretation

Education

Bachelor's degree

Tools

Microsoft Office

OnBase

Mainframe

Job description

American Income Life is seeking a Life Claims Support Manager to oversee a team of claim associates, ensuring accurate adjudication and timely processing of claims. The role requires strong leadership, policy interpretation, and cross-functional collaboration.

You will manage workflow, provide development guidance, and coordinate with IT to resolve system issues while maintaining high productivity and quality standards. This on-site role is based in Waco, Texas.