Hybrid Liability Claims Manager - Lead Multi-Line Team

The Jonus Group; Des Moines (IA); Hybrid; USD 110,000 - 140,000; Full time

Job summary

The Jonus Group is seeking a highly skilled Liability Claims Manager to lead a team of multi-line adjusters handling General Liability, Property Damage, Bodily Injury, and Commercial Auto claims. This hybrid role requires three days per week in the office.

The ideal candidate will have a deep background in claims management, a strong understanding of coverage and litigation, and a passion for developing teams, mentoring staff, and aligning operations with underwriting goals and regulatory

Qualifications

• Minimum of 10 years of experience handling General Liability, Commercial Auto, Property Damage, Bodily Injury, and litigation claims.
• Adjuster license is required.
• Prior supervisory or management experience is essential.
• Strong knowledge of coverage, negligence principles, investigation, and negotiation techniques.
• Excellent verbal and written communication skills.
• Ability to organize, prioritize, and meet deadlines independently.
• Proficiency in claims-related software and office equipment.
• Service-oriented mindset with a commitment to providing exceptional customer service.

Responsibilities

• Lead and supervise a team of claims adjusters, ensuring quality, efficiency, and timeliness in claims handling.
• Provide training, coaching, and performance feedback to team members.
• Review and analyze policy conditions, exclusions, and endorsements to resolve coverage and liability issues.
• Investigate claims, evaluate reserves, and negotiate settlements with claimants and insureds.
• Oversee the work of independent adjusters and third-party vendors.
• Maintain compliance with regulatory and jurisdictional requirements.
• Collaborate with underwriting management to align claims operations with business objectives.
• Prepare and manage budgets for the branch office.
• Act as a leadership representative, promoting the company’s mission, core values, and culture.

Skills

Team leadership

Claims handling

Negotiation

Communication skills

Regulatory compliance

Job description

The Jonus Group is seeking a highly skilled Liability Claims Manager to lead a team of multi-line adjusters handling General Liability, Property Damage, Bodily Injury, and Commercial Auto claims. This hybrid role requires three days per week in the office.

The ideal candidate will have a deep background in claims management, a strong understanding of coverage and litigation, and a passion for developing teams, mentoring staff, and aligning operations with underwriting goals and regulatory