Hybrid Laundry Services Coordinator - Remote

Tyndale Company, Inc.; Doylestown (Bucks County); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid onsite + remote work

Health insurance

401(k) with matching

Parental leave

Wellness program

Job summary

The Tyndale Company, Inc. is seeking a Laundry Services Specialist to coordinate customer laundry programs, partner with customers and providers, and ensure accurate billing and program management.

You will resolve issues and drive process improvements to enhance service delivery. This hybrid role requires onsite work at least one day per week with remote work the rest, and you must reside within commutable distance of our PA or TX offices.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 2+ years of sales support, vendor management, or customer service experience and/or 6 months of Tyndale customer support experience required.
• Background in Accounting is strongly preferred.
• Experience in the laundry, hospitality, or service industry is a plus.
• Strong interpersonal and communication skills with a customer-focused mindset.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Proficient in Excel, Word and Outlook.
• Problem-solving skills and the ability to address issues promptly and professionally.
• Willingness to accommodate light business travel is preferred.

Responsibilities

• Serve as a key resource for customer laundry programs, partnering with customer-facing teams to address service needs, questions, concerns, and program changes.
• Build strong customer relationships by proactively identifying needs, resolving issues, and communicating through completion.
• Coordinate day-to-day laundry program activity, including employee and garment changes, service holds and releases, replacements, delivery schedules, program expansions, relocations, and transitions.
• Maintain accurate customer, employee, garment, service, and billing information to support reliable program administration.
• Review vendor invoices and customer billing for accuracy, investigating discrepancies involving pricing, quantities, unauthorized charges, replacements, and service fees.
• Coordinate invoice corrections, credits, rebills, and disputed charges with laundry providers, Finance, and other business partners.
• Monitor laundry costs, billing trends, and replacement activity to identify discrepancies, financial risks, and opportunities to control costs.
• Build productive partnerships with laundry service providers and hold vendors accountable for service quality, delivery reliability, responsiveness, billing accuracy, and program commitments.
• Coordinate pickup and delivery schedules and resolve service concerns including missed deliveries, garment-quality issues, and recurring performance challenges.
• Maintain accurate garment and inventory records and investigate missing, damaged, incorrectly assigned, or unreturned garments to determine the appropriate resolution.
• Analyze service, billing, vendor, delivery, and replacement data to identify trends, recurring issues, and opportunities for improvement.
• Develop and maintain reporting that provides visibility into program performance, costs, customer concerns, and resolution times.
• Recommend and support process, technology, and automation improvements that increase efficiency, strengthen accuracy and controls, reduce costs, and enhance the customer experience.
• Partner cross-functionally with Sales, customer-facing teams, Operations, Finance, Marketing, and other teams to support program implementations, contract renewals, billing accuracy, and issue resolution.
• Maintain appropriate program documentation and communicate material customer, vendor, operational, or financial risks to the appropriate stakeholders.

Skills

Customer-focused

Problem-solving

Organizational skills

Interpersonal communication

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Excel

Word

Outlook

Job description

The Tyndale Company, Inc. is seeking a Laundry Services Specialist to coordinate customer laundry programs, partner with customers and providers, and ensure accurate billing and program management.

You will resolve issues and drive process improvements to enhance service delivery. This hybrid role requires onsite work at least one day per week with remote work the rest, and you must reside within commutable distance of our PA or TX offices.