Laundry Service Specialist

Tyndale Company, Inc.; Doylestown (Bucks County); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid onsite + remote work

Health insurance

401(k) with matching

Parental leave

Wellness program

Job summary

The Tyndale Company, Inc. is seeking a Laundry Services Specialist to coordinate customer laundry programs, partner with customers and providers, and ensure accurate billing and program management.

You will resolve issues and drive process improvements to enhance service delivery. This hybrid role requires onsite work at least one day per week with remote work the rest, and you must reside within commutable distance of our PA or TX offices.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 2+ years of sales support, vendor management, or customer service experience and/or 6 months of Tyndale customer support experience required.
• Background in Accounting is strongly preferred.
• Experience in the laundry, hospitality, or service industry is a plus.
• Strong interpersonal and communication skills with a customer-focused mindset.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Proficient in Excel, Word and Outlook.
• Problem-solving skills and the ability to address issues promptly and professionally.
• Willingness to accommodate light business travel is preferred.

Responsibilities

• Serve as a key resource for customer laundry programs, partnering with customer-facing teams to address service needs, questions, concerns, and program changes.
• Build strong customer relationships by proactively identifying needs, resolving issues, and communicating through completion.
• Coordinate day-to-day laundry program activity, including employee and garment changes, service holds and releases, replacements, delivery schedules, program expansions, relocations, and transitions.
• Maintain accurate customer, employee, garment, service, and billing information to support reliable program administration.
• Review vendor invoices and customer billing for accuracy, investigating discrepancies involving pricing, quantities, unauthorized charges, replacements, and service fees.
• Coordinate invoice corrections, credits, rebills, and disputed charges with laundry providers, Finance, and other business partners.
• Monitor laundry costs, billing trends, and replacement activity to identify discrepancies, financial risks, and opportunities to control costs.
• Build productive partnerships with laundry service providers and hold vendors accountable for service quality, delivery reliability, responsiveness, billing accuracy, and program commitments.
• Coordinate pickup and delivery schedules and resolve service concerns including missed deliveries, garment-quality issues, and recurring performance challenges.
• Maintain accurate garment and inventory records and investigate missing, damaged, incorrectly assigned, or unreturned garments to determine the appropriate resolution.
• Analyze service, billing, vendor, delivery, and replacement data to identify trends, recurring issues, and opportunities for improvement.
• Develop and maintain reporting that provides visibility into program performance, costs, customer concerns, and resolution times.
• Recommend and support process, technology, and automation improvements that increase efficiency, strengthen accuracy and controls, reduce costs, and enhance the customer experience.
• Partner cross-functionally with Sales, customer-facing teams, Operations, Finance, Marketing, and other teams to support program implementations, contract renewals, billing accuracy, and issue resolution.
• Maintain appropriate program documentation and communicate material customer, vendor, operational, or financial risks to the appropriate stakeholders.

Skills

Customer-focused

Problem-solving

Organizational skills

Interpersonal communication

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Excel

Word

Outlook

Job description

The Tyndale Company, a growing, industry-leading employer and multiple Top Workplace winner, is hiring a Laundry Services Specialist to join our team! If you’re a highly organized, customer-focused professional who enjoys solving problems, working with numbers, and keeping complex programs running smoothly, this is an opportunity to make a meaningful impact for our customers.

As our Laundry Services Specialist, you’ll be a key point of coordination for Tyndale’s customer laundry programs. You’ll partner with customers, laundry service providers, and teams across Tyndale to ensure dependable service, accurate billing, and effective program management. From resolving customer and vendor issues to identifying billing discrepancies and improving processes, your work will directly contribute to customer satisfaction, cost control, and successful laundry programs.

HYBRID/REMOTE: Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 1 day per week, and 4 days per week remotely. To be considered, candidates must reside within a commutable distance from our corporate headquarters in Pipersville, PA (Bucks County) or our location in Houston, TX (City Centre).

Tyndale Company, Inc. is a single-supplier solution for keeping workers safe, comfortable, and regulation-compliant. We deliver top-quality, arc-rated flame resistant (FR) clothing and uniforms by way of managed apparel programs, driven by over 40 years of FR experience. We serve the electric utilities, oil and gas, transportation, and other industries across all 50 states and Canada. We believe that the key to our success is our employees and Tyndale has been recognized as an award-winning, employee-rated Top Workplace in the Greater Philadelphia and Houston areas. Our values are exhibited in every phone call, every order, and every shipment that goes out with our name on it, and we are dedicated to continually raising the bar on the products and services we offer.

Responsibilities

• Serve as a key resource for customer laundry programs, partnering with customer-facing teams to address service needs, questions, concerns, and program changes;
• Build strong customer relationships by proactively identifying needs, resolving issues, and communicating through completion;
• Coordinate day-to-day laundry program activity, including employee and garment changes, service holds and releases, replacements, delivery schedules, program expansions, relocations, and transitions;
• Maintain accurate customer, employee, garment, service, and billing information to support reliable program administration;
• Review vendor invoices and customer billing for accuracy, investigating discrepancies involving pricing, quantities, unauthorized charges, replacements, and service fees;
• Coordinate invoice corrections, credits, rebills, and disputed charges with laundry providers, Finance, and other business partners;
• Monitor laundry costs, billing trends, and replacement activity to identify discrepancies, financial risks, and opportunities to control costs;
• Build productive partnerships with laundry service providers and hold vendors accountable for service quality, delivery reliability, responsiveness, billing accuracy, and program commitments;
• Coordinate pickup and delivery schedules and resolve service concerns including missed deliveries, garment-quality issues, and recurring performance challenges;
• Maintain accurate garment and inventory records and investigate missing, damaged, incorrectly assigned, or unreturned garments to determine the appropriate resolution;
• Analyze service, billing, vendor, delivery, and replacement data to identify trends, recurring issues, and opportunities for improvement;
• Develop and maintain reporting that provides visibility into program performance, costs, customer concerns, and resolution times;
• Recommend and support process, technology, and automation improvements that increase efficiency, strengthen accuracy and controls, reduce costs, and enhance the customer experience;
• Partner cross-functionally with Sales, customer-facing teams, Operations, Finance, Marketing, and other teams to support program implementations, contract renewals, billing accuracy, and issue resolution;
• Maintain appropriate program documentation and communicate material customer, vendor, operational, or financial risks to the appropriate stakeholders.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 2+ years of sales support, vendor management, or customer service experience and/or 6 months of Tyndale customer support experience required.
• Background in Accounting is strongly preferred.
• Experience in the laundry, hospitality, or service industry is a plus.
• Strong interpersonal and communication skills with a customer-focused mindset.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Proficient in Excel, Word and Outlook.
• Problem-solving skills and the ability to address issues promptly and professionally.
• Willingness to accommodate light business travel is preferred

Work Environment/Physical Demands

• This position operates in a hybrid work environment, with responsibilities performed both in a professional office setting and remotely from a home office.
• Requires prolonged periods of sitting and working at a computer, including frequent use of a keyboard, mouse, and telephone.
• Must be able to communicate effectively with customers, vendors, and team members via phone, video conferencing, email, and other communication platforms.
• Requires the ability to view and interpret information on computer screens and documents.
• May occasionally need to stand, walk, bend, reach, or lift and carry office materials weighing up to 15 pounds.
• Requires the ability to maintain a productive and professional remote workspace with reliable internet access when working from home.
• In addition to customary commute, may occasionally travel to company offices, customer locations, vendor facilities, meetings, or training events as required.

Benefits

• Health & Wellness: Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.
• Work-Life Balance: Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more.
• Financial Compensation: Competitive salary, 401(k) with matching, and bonus opportunities.
• Career Growth & Development: Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity.
• Culture & Perks: Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity.

E.O.E