Laundry Services Coordinator — Hybrid/Remote

Tyndale Company, Inc.; Houston (TX); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid onsite + remote work

Health & wellness benefits

401(k) with matching

Job summary

The Tyndale Company, Inc. is seeking a Laundry Services Specialist to coordinate customer laundry programs, partner with customer-facing teams, and ensure accurate billing.

You will manage day-to-day program activity, resolve discrepancies, and build strong vendor relationships in a hybrid work setup near Houston, TX or Pipersville, PA. This role emphasizes process improvement, cost control, and proactive communication to support dependable service and customer satisfaction in a growing,

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 2+ years of sales support, vendor management, or customer service experience and/or 6 months of Tyndale customer support experience required.
• Background in Accounting is strongly preferred.
• Experience in the laundry, hospitality, or service industry is a plus.
• Strong interpersonal and communication skills with a customer-focused mindset.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Proficient in Excel, Word and Outlook.
• Problem-solving skills and the ability to address issues promptly and professionally.
• Willingness to accommodate light business travel is preferred.

Responsibilities

• Serve as a key resource for customer laundry programs, partnering with customer-facing teams to address service needs, questions, concerns, and program changes.
• Build strong customer relationships by proactively identifying needs, resolving issues, and communicating through completion.
• Coordinate day-to-day laundry program activity, including employee and garment changes, service holds and releases, replacements, delivery schedules, program expansions, relocations, and transitions.
• Maintain accurate customer, employee, garment, service, and billing information to support reliable program administration.
• Review vendor invoices and customer billing for accuracy, investigating discrepancies involving pricing, quantities, unauthorized charges, replacements, and service fees.
• Coordinate invoice corrections, credits, rebills, and disputed charges with laundry providers, Finance, and other business partners.
• Monitor laundry costs, billing trends, and replacement activity to identify discrepancies, financial risks, and opportunities to control costs.
• Build productive partnerships with laundry service providers and hold vendors accountable for service quality, delivery reliability, responsiveness, billing accuracy, and program commitments.
• Coordinate pickup and delivery schedules and resolve service concerns including missed deliveries, garment-quality issues, and recurring performance challenges.
• Maintain accurate garment and inventory records and investigate missing, damaged, incorrectly assigned, or unreturned garments to determine the appropriate resolution.
• Analyze service, billing, vendor, delivery, and replacement data to identify trends, recurring issues, and opportunities for improvement.
• Develop and maintain reporting that provides visibility into program performance, costs, customer concerns, and resolution times.
• Recommend and support process, technology, and automation improvements that increase efficiency, strengthen accuracy and controls, reduce costs, and enhance the customer experience.
• Partner cross-functionally with Sales, customer-facing teams, Operations, Finance, Marketing, and other teams to support program implementations, contract renewals, billing accuracy, and issue resolution.
• Maintain appropriate program documentation and communicate material customer, vendor, operational, or financial risks to the appropriate stakeholders.

Skills

Customer-focused

Problem-solving

Organized

Communication

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Excel

Word

Outlook

Job description

The Tyndale Company, Inc. is seeking a Laundry Services Specialist to coordinate customer laundry programs, partner with customer-facing teams, and ensure accurate billing.

You will manage day-to-day program activity, resolve discrepancies, and build strong vendor relationships in a hybrid work setup near Houston, TX or Pipersville, PA. This role emphasizes process improvement, cost control, and proactive communication to support dependable service and customer satisfaction in a growing,