Hybrid Knowledgebase Content Specialist — Healthcare Tech

RXinsider LTD.; Pittsburgh (Allegheny County); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work policy

Remote-Work Bank

Paid parking

PTO day on your birthday

Floating holidays

401(k) with company match

Medical, dental, and vision coverage

Job summary

SoftWriters is seeking a Knowledgebase Content Specialist to create and maintain documentation that enables employees, customers, and partners to leverage our software solutions effectively. The role focuses on clarity, consistency, and continuous improvement across our knowledge ecosystem.

You'll develop internal SOPs, customer-facing user guides, FAQs, and release notes, coordinating with Product Release Manager and other stakeholders in a hybrid Pittsburgh office.

Qualifications

• Bachelor's degree in English, Communications, Technical Writing, or related field.
• Proven experience in knowledgebase content/technical writing roles.
• Exceptional writing, editing, proofreading, and communication skills with strong attention to detail.

Responsibilities

• Develop, maintain, and enhance internal SOPs, process docs, and training materials.
• Create and update customer-facing content like user guides, help guides, FAQs, release docs, and knowledge base articles.
• Manage end-to-end documentation lifecycle: planning, drafting, editing, reviews, publishing, maintenance.
• Maintain organized, accessible knowledge base aligned with products and processes.
• Leverage AI tools and modern CMS practices to improve content quality and usability.
• Perform knowledge audits and root cause analyses to identify gaps and inefficiencies.
• Coordinate deliverables across projects/releases with stakeholders; meet deadlines and quality expectations.
• Collaborate with SMEs, Product Management, Support, and Operations to validate content.

Skills

Excellent writing

Editing proficiency

Communication skills

Attention to detail

User documentation

Education

Bachelor's degree

Tools

SharePoint

Aha!

CMS

Jira

Azure DevOps

Monday.com

Job description

SoftWriters is seeking a Knowledgebase Content Specialist to create and maintain documentation that enables employees, customers, and partners to leverage our software solutions effectively. The role focuses on clarity, consistency, and continuous improvement across our knowledge ecosystem.

You'll develop internal SOPs, customer-facing user guides, FAQs, and release notes, coordinating with Product Release Manager and other stakeholders in a hybrid Pittsburgh office.