Hybrid Junior Program Director – Office Ops & CS

i9 Sports; Fort Worth (TX); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model

Professional development

Leadership experience

Team-based culture

Job summary

i9 Sports in Fort Worth, TX is seeking a Junior Program Director – Office Operations & Customer Service to manage the day-to-day operations of our youth sports programs, with a focus on email and phone support and registrations. The role also includes on-site Saturdays, field interactions with families, and staff coordination.

The ideal candidate is an excellent written communicator, quick typist, tech-savvy, and highly organized, capable of handling high volumes while maintaining friendly,

Qualifications

• Excellent written communication with professional email etiquette.
• Fast and accurate typing with strong attention to detail.
• Customer-service oriented with ability to handle high volumes.
• Tech-savvy and able to learn new software quickly.
• Strong organization and time-management skills.
• Comfortable communicating professionally by phone and email.

Responsibilities

• Serve as primary contact for families via email and phone.
• Manage high-volume customer emails accurately and promptly.
• Answer questions about registrations, schedules, rosters, and programs.
• Provide friendly, knowledgeable on-site support on Saturdays.
• Maintain professional email, phone, and customer-service etiquette.
• Support registrations, program setup, rosters, and staffing.

Skills

Written communication

Typing

Customer service

Tech-savvy

Organization

Phone etiquette

Tools

Microsoft Office

Microsoft Excel

Google Workspace

Google Sheets

Job description

i9 Sports in Fort Worth, TX is seeking a Junior Program Director – Office Operations & Customer Service to manage the day-to-day operations of our youth sports programs, with a focus on email and phone support and registrations. The role also includes on-site Saturdays, field interactions with families, and staff coordination.

The ideal candidate is an excellent written communicator, quick typist, tech-savvy, and highly organized, capable of handling high volumes while maintaining friendly,