Hybrid Junior Network Operations Engineer: Incident Response

First Roles; Forest Glen (MD); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Paid certifications

401K matching

Paid time off

Paid federal holidays

Job summary

Valiant Solutions is seeking a Junior Network Operations Engineer to join our federal enterprise Network Operations Center. You will triage incoming incidents, perform first-tier diagnostics, and escalate to Tier 2/3 while owning tickets end-to-end.

The role provides exposure to Cisco routing/switching, Zero Trust, and IPv6 modernization efforts. Hybrid work includes on-site in Silver Spring three days a week with two remote days, under a trust-based remote policy.

Qualifications

• 1 to 3 years of Network Operations Center or technical help desk experience.
• High school diploma or equivalent. Trade certifications are highly preferred.
• Experience working tickets in an IT service management platform.
• Interest in building a career in enterprise network engineering, with a willingness to pursue certification while on contract.

Responsibilities

• Serve as the incident response manager for incoming tickets, owning triage, categorization, and routing to Tier 2 and Tier 3 engineers.
• Perform first-tier diagnostics, including connectivity verification, interface status checks, and switch port resets.
• Monitor the enterprise monitoring platform for alarms and open tickets proactively when thresholds are crossed.
• Escalate against defined service levels so that Priority 1 incidents receive a response within 15 minutes.
• Track ticket aging and flag overage tickets before they breach a service level.

Skills

Networking fundamentals

Cisco IOS CLI

Ticket handling

Alarm triage

Technical writing

MS Office proficiency

Education

High school diploma

Trade certifications preferred

Tools

ServiceNow ITSM

SolarWinds

Cisco IOS CLI

MS Office

Job description

Valiant Solutions is seeking a Junior Network Operations Engineer to join our federal enterprise Network Operations Center. You will triage incoming incidents, perform first-tier diagnostics, and escalate to Tier 2/3 while owning tickets end-to-end.

The role provides exposure to Cisco routing/switching, Zero Trust, and IPv6 modernization efforts. Hybrid work includes on-site in Silver Spring three days a week with two remote days, under a trust-based remote policy.