ITSM Project Manager

Addison Group; Austin (TX); On-site; USD 89,544 - 103,320; Part time

Job summary

A consulting firm is seeking a Mid-Senior level ITSM Project Manager for a 12-month contract in North Central Austin. The ideal candidate should have ITIL certification and experience in implementing cloud-based service management tools. Strong organizational change management and understanding of KPIs & SLAs are essential. This position offers a base pay range of $65.00/hr - $75.00/hr.

Skills

ITIL certification

Experience implementing a cloud-based service management tool

Strong organizational change management experience

Strong understanding of KPIs & SLAs

Job description

Overview

Addison Group is working with an Austin-based client who is looking to bring on an ITSM Project Manager. This assignment is 12 months with potential for contract-to-hire. Location: North Central Austin. Base pay range: $65.00/hr - $75.00/hr. Direct message the job poster from Addison Group.

Responsibilities

Note: Responsibilities are not listed in the provided description.

Qualifications

• ITIL certification
• Experience implementing a cloud-based service management tool
• Strong organizational change management experience
• Strong understanding of KPIs & SLAs

Nice to have

• Lean Six Sigma certification
• Experience implementing call centers for service desks

Location

North Central Austin

Assignment type

12 month contract with potential for contract-to-hire

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Higher Education