Horizontal Process Design Consultant - Enterprise Transaction Services - Transformation, Initiatives, and Process Office

Bank of America; College Park (GA); Sur place; USD 85 000 - 120 000; Plein temps

Résumé du poste

Bank of America is seeking a process improvement professional to analyze and redesign business processes, partnering with leaders and SMEs to identify opportunities and implement sustainable solutions. You will influence stakeholders, manage projects, and drive efficiency while maintaining controls and quality across transformation initiatives.

The role emphasizes change management, data analytics, and collaboration with technology and business teams, with a focus on delivering measurable

Qualifications

• 3+ years in process improvement or transformation projects.
• Experience with Lean Six Sigma methodologies and change initiatives.
• Strong analytical, problem-solving and project execution skills.
• Ability to influence stakeholders and lead cross-functional teams.
• Proficiency with Microsoft Office and data management tools.

Responsabilités

• Analyze processes and document business case opportunities.
• Support change initiatives to achieve cost savings, quality and productivity.
• Collaborate with business leaders and SMEs across IT and business units.
• Develop reusable solutions and ensure on-time delivery within budget.
• Create SIPOC maps, RACI charts, risk assessments and control plans.

Connaissances

Lean Six Sigma

Change management

Data analysis

Process design

Stakeholder influence

Project execution

Communication

Facilitation

Analytical thinking

Risk management

Formation

Lean Six Sigma Green Belt/Black Belt

Outils

Copilot

Word

Excel

PowerPoint

Project

Visio

Description du poste

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include supporting the execution of change initiatives which may result in cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

Line of Business Job Descripton:

Responsible for analyzing, designing, and optimizing business processes that support Transformation objectives. Partners with business leaders and subject matter experts to identify improvement opportunities, develop business cases, and implement sustainable solutions that drive efficiency, productivity, quality, and risk reduction.

Responsibilities:

• Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
• Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
• Supports the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts

Required Qualifications:

• 3+ years relevant work experience with business and technology projects including process improvement/re-engineering and technology change efforts
• Experience in process design, business process improvement, operational excellence, or business transformation roles.
• Strong knowledge of Lean Six Sigma, Design for Six Sigma (DFSS), and process improvement methodologies.
• Proven ability to influence stakeholders and lead cross-functional initiatives.
• Strong analytical, problem-solving, and project execution skills.
• Ability to work in a fast-paced environment while maintaining attention to detail and accuracy
• Ability to facilitate meetings, capture key outcomes/actions and own product documentation
• Intermediate proficiency using Microsoft Office products such as Copilot, Word, Excel, PowerPoint, Project and in Visio
• Strong decision making skills with an assertive and proactive communication style
• Strong communication skills (verbal, written and presentation) and active listening skills
• Must be proficient in data management to include strong data analytic capability
• Must have strong organizational skills and be able to handle multiple tasks
• Enthusiastic, energetic, determined and positive - especially under pressure
• Critical thinker and risk minded

Desired Qualifications:

• Lean Six Sigma Green Belt or Black Belt certification preferred.
• Experience supporting and participating in technology change efforts
• Proficient in understanding technology and data management
• 5+ years of project management experience with a complete understanding of the key principles and frameworks of Project Management and Process Development

Skills:

• Active Listening
• Data Collection and Entry
• Process Mapping
• Project Management
• Reporting
• Continuous Improvement
• Critical Thinking
• Data Visualization
• Process Design
• Strategic Thinking
• Administrative Services
• Business Process Analysis
• Process Effectiveness
• Process Performance Measurement
• Process Simplification

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week:

40