Hybrid IT Technician — Remote-First, Onsite Support

Packet6 LLC; San Francisco, Northern (CA, KY); Hybrid; USD 85,962,000 - 108,886,000; Full time

Job summary

Packet6 LLC is a hybrid, remote-first IT support role based in the San Francisco Bay Area. You’ll primarily work from home and visit client sites across the Bay Area a few days a week, with some same-day onsite support as needed.

You’ll be the day-to-day IT presence for a family office client, handling user support, device setup, and routine maintenance under the direction of the Technical Operations Manager. This is a growth-focused role with hands-on networking and security exposure.

Qualifications

• You're the face of Packet6 for a client who expects white-glove service.
• You'll set expectations directly with client contacts, give realistic timelines, and own the outcome, not just the ticket.
• This work has pressure. Things break at inconvenient times and people look to you.

Responsibilities

• Serve as the first point of contact for IT support requests from client staff across all sites.
• Triage and resolve help desk tickets in Jira: account issues, application problems, email and calendar support, and hardware incidents.
• Set up, configure, and deploy workstations, laptops, iPads, iPhones, and other end-user devices.
• Perform device enrollment and profile management using our MDM platforms (Kandji/Iru and NinjaOne).
• Manage user accounts, passwords, and access permissions in Google Workspace and Okta.
• Support users across Google Workspace (Gmail, Drive, Calendar, Shared Drives).
• Troubleshoot Wi-Fi and network connectivity issues at client sites, and grow into hands-on network work over time.
• Perform basic hardware maintenance, repairs, and replacements (laptops, monitors, printers, peripherals).
• Travel between client sites in the Bay Area to provide onsite support as needed.
• Coordinate with outside vendors (cabling, electrical, ISPs) on scheduled work and issue resolution.
• Maintain accurate records of support activity in Jira and flag recurring issues.

Job description

Packet6 LLC is a hybrid, remote-first IT support role based in the San Francisco Bay Area. You’ll primarily work from home and visit client sites across the Bay Area a few days a week, with some same-day onsite support as needed.

You’ll be the day-to-day IT presence for a family office client, handling user support, device setup, and routine maintenance under the direction of the Technical Operations Manager. This is a growth-focused role with hands-on networking and security exposure.